The Home Depot — Local services in Asheville

The floor help staff were great and my return process was very simple and quick. I was able to find a product that I haven't been able to find in about 2 months, so that was really awesome.

The checkout however was less than stellar. I happened to go to a self-checkout machine that had a bad card reader.

I tried my card using the chip 9 times and using the swipe 3 times. I was told that I would have to use the chip three times then the machine would prompt me to use the stripe.

I complied without any luck and then I tried to use another card and was met with the same issue.

At this point I thought something had happened to my cards, or the bank was blocking me from making purchases in the Asheville area. This sometimes happens when banks try to control unauthorized spending.

Finally went to another machine and my card worked perfectly the first time.

The idiot that was running the self checkout should not have let me go through all of that. I was getting worried that my cards wouldn't be usable to get gas and to make my hour and a half drive back home without calling both of my banks. This is something that has happened before and rough areas in Florida and north Georgia.

After my transaction was complete at working card reader I tried explaining to this dimwit running the self checkout line the concerns I had about my cards being messed up and that they should get rid of that broken machine or close down that unit.

He acted and look like he could care less. This really infuriated me but I decided not to say anything and I just left the store.

If I were the manager of that store I would fire that employee. I can only imagine the attention that he gives to other work around the store.

I rarely give reviews where I call someone names but this guy was a useless employee in my opinion and he did act like an idiot in a dimwit. Sometimes the truth hurts get a different job where you're not involved with customer service and at least give a darn when someone's having...

We just got our first Webber Grill - Spirit E-315. Extremely nice. Super pumped. I will probably lose some eyebrows my first try but, hey, that’s the spice of life.

The following employees demonstrated amazing, above and beyond customer service. Super helpful. Super nice. Went out of their way to make this experience as smooth and perfect as possible. I own and operate a small Buisness - if I had employees like these, my little Buisness would take off like a rocket!

Jason - Extremely knowledgeable of grills and their accoutrement. He helped me to make an educated decision on the grill I chose. He was also able to teach me about grill maintenance and without that, I’d likely have goofed it up. I had no idea I would need to season the grill grate - and I am very glad he was there to educate me on these fine details.

Roger - Knowledgeable of grills and their accoutrement. He helped us to find the grills, assisted in my decision making. Helped us in getting help in getting that monster down off the shelf. He also was of great assistance checking out. He also rolled it out for us (my shoulder is healing) and helped me in loading. I can tell you - that’s one heavy, monstrous grill.

Machine Operator - Quick as a blink and got that monster down like it was nothing. He even found us the grill cover we needed.

Jennifer - Super Check Out Knowledge. She recommended getting a store card (discount off $300.00 or more). She was super patient in the trials it took to get us checked out, having to split the bill between the new card and debt. She did not give up on us at any moment, she was determined to see happy customers.

I could not be happier - I could not be more satisfied and I could not be more impressed. Exemplary employees. This is coming me from - a small Buisness owner (LookLoveBuy). I will definitely be back again & again. Thank you...

I would like to give you all my experience with taking a purchased item back to Home Depot for repair. I would not recommend you doing that, at least to this store. We purchased a battery operated ego weed eater, the carbon shaft model. We used it less than a dozen times before the auto rewind quit working. We took it in as it was still under warranty. Here is where our nightmare began.

July 02, 2020- took weed eater in for repair. Dropped it off and paid a $20.28 deposit for evaluation and labor fee. Was told they are short handed and backed up so they would have to send it to Atlanta for repair and that it would actually be faster. They also said it might take a week or so but not over two at the most. We agreed. August 5th- we called the Asheville store to inquire about our status. Hasn’t been repaired yet. Called the Asheville store again a week later, said it was repaired and in transit, check back. Called again in a week, it still has not arrived. Called September 01, talked to the manager at the Asheville store. She checked on it and said it was still in transit, please call in a couple of weeks. September 17, called the Asheville store. Was told it was not there. I advised by the lady at the rental desk it was not here problem. I said mam, anybody can drive from Asheville to Atlanta in 4 hours, it should not take 30 days to ship it from Atlanta to Asheville. She blamed COVID 19 for it not being at there store. I guess someone is not being honest here. I guess it’s time to have an attorney try to get to the bottom of this. My advice, don’t take anything to this store for repair. It’ll disappear and will never be seen again and nobody will take responsibility...