Cosmic Delivery — Local services in Athens-Clarke County Unified Government

Well I would share photos of how many times I have had issues and it not be taken care of properly but it would fill your screen so I won’t. They keep restaurants that are closed on their site, get your money and then cancel the order leaving you to have to wait for a refund (repeatedly.) When food comes wrong they are not nice about trying to get it fixed. At least with doordash I don’t get attitude when I’m explaining that my whole order is wrong. If I could give negative stars I would. Also they do not understand that when they put a hold on your card it doesn’t not instantly fall off so those funds are not immediately made available.. just frustrating to say the least. The current text exchange I’m having shows how unprofessional they are honestly. Would not recommend.

**FOLLOW-UP Trent reached out to me, went over the texts from his employee and apologized. Furthermore he made it right which is what matters. I am willing to give them another shot just based on how Trent handled it alone. Will follow up...

So I actually haven’t used this service yet, however I am rating 5 stars. Here’s why: I was coming home late last night from work (about 12:30). I’m driving a rental car since mine is in the shop. The cars gas gauge was faulty and I ended up running out of gas a few minutes from my home. One of your delivery drivers passed me going into a neigborhood, and on the way out stopped and asked if I was okay, and I explained my situation. He was very gracious to offer me a small amount of gas that he happened to have in a container in his car.

Now I may have just gotten lucky, but this guy (I didn’t get his name) was super nice. I didn’t have cash and offered to Venmo him some money, all he asked of me was to take a business card and spread the word about the service. Of course, I am happy to do this! So, if this employee is an example of how you guys do business, then I am happy to become a patron. In fact, I’ll be placing my order shortly after I make this post :)

Thanks Anonymous Cosmic...

Unlike other places, no minimum on the purchase $$$ and lunch special rates often available. Reliable and on time. Does not (knock on wood) make mistakes re: (resturants are culprits) unlike some other places. Tried to compare with regularly used bulldawg express and happily- did not return (although previous service vendor is not terrible). There are resturants available here that are not elsewhere (ex Ben & Jerry's - and not remotely melted) and the major/popular places expected (someone mentioned a smaller selection, which is true). Also, delivery staff comes to my door - up 3 flights of stairs while some other services expect me to come down - which can be problematic as I often use them when not feeling well or exhausted. Customernservice is great - I've been able to make adjustments to include items or sides not normally listed with a quick call - they must call...