Custom Sound of Athens — Local services in Athens-Clarke County Unified Government

Definitely thought I was gonna be leaving a 5 star review… but I was shockingly disappointed.

I had some issues from a different audio shop, and Jeff (the head tech) was quickly able to identify some of the issues I was dealing with… he did get me an improved DSP installed that fixed some of the problems; however, now my audio system has a number of buzzing and ringing noises which Jeff was unable to fix and I didn’t notice them until after I had already paid for the work so there was less incentive for him to finish the work. Shame on me for not knowing to test drive my vehicle even if it was just electronic work I was having done.

Jeff and the guys at this shop do not know as much about factory integration as they claim, and I definitely gave him too much credit on that part. I am now having to have a third shop fix these issues outside of town who know factory integration and wiring installation/connection/grounding better than the guys do here.

Anything past regular speaker and sub installation, I would not recommend anyone else to have work done here. Anything with a DSP and keeping your factory head unit requires more expert installation. Do not take your vehicle here to have anything complicated done. I can vouch that the work that was done here was less than satisfactory.

I remember reading a review from about a year ago where this guy needed his system tuned, and this shop insisted on installing a new DSP for about $500. They also damaged his vehicle because they didn’t put the parking break on when parking (the car was a manual). Fortunately Jeff and his guys didn’t really damage my vehicle too bad but I definitely noted it and again it’s my fault that I did not take pictures of these specific components before hand, but Jeff definitely did a number on my dash bezel when removing it and what used to be a brand new piece of trim is now scratch to hell. He also broke some of the clips on that piece so it no longer goes back in flush as it should. Additionally, in the trunk where he had installed some mounting brackets on the sub box, it was pretty sloppy, and I can see where he had attempted to mount the brackets, where he had lost control of the power tool he was using because there’s definitely scrapes and scratches that should not be there. Otherwise it should have been a clean and precise hole for bracket. So case in point, similar to the other guy and his review, that’s two occasions I can speak on now where these guys do not treat your vehicle with as much care as you will yourself.

Also, Jeff likes to get drunk when he’s on the job working on your vehicle. I know that’s a personal blow, but I consider it a personal blow when somebody does not complete the job to standard that I’ve paid good money for, especially when I was charged an extra $200 which I didn’t complain about because I told Jeff from the beginning: I just want the job done right. With that being said, I’m not the happiest with the work I had done here, not when I paid somebody to neglect my vehicle and lie to my face about being a professional.

If you’ve made it this far, just don’t take your vehicle here if it’s nice, because they’ll make sure it’s a little less nice than it was to start with.

Note: You won’t see the shop respond to this review, because the work that was done was pretty embarrassing. And if they do respond, I’ve got loads of pictures and receipts from the 3 separate visits I had to make for this job that I would...

READ Background: my car is stick shift and their parking spaces are on a steep incline.

I parked and cleaned out my car with the trash can in front of the building, left the key on the driver tire and went to class. I called to verify my appointment to get work done and tell him where the key is. I receive a call back an hour later telling me that I didn't park properly and that it rolled down the hill. In reality they didn't know how to drive my car which is understandable until you try and blame me. a call asking where the key was and Messed up the fender and employee accidentally put foot they the light trying to peel off curb. I waited on them to call after multiple discussions about them fixing it assuming their insurance would cover their mistakes but never heard back from them. They danced around the issue like they weren't responsible and I have waited long enough. I Do NOT recommend getting any kind of work done to your car here as they failed to protect and repair the most essential part of their business - the car itself. Take any work you need to Best Buy where their customer service is provided, quality assurance is guaranteed, and they will hold themselves responsible for any damage done to your car.

As for custom sound. I will redact any and all statements made if I am contacted within a month. If not, word will get around. Social media will wreck your business just like your negligence to my car. I would act fast while you still have time to repair the damage. You know how...

pt. (2/2) RHP Investing: So after I realized my car wouldn't start and the wire/fuses that they put into my car shorted and blew the control module of the vehicle I called Custom Sounds back and they sent Cole to come check out the car. After trying to start it several times and tinkering with the wires we both realized that it was done for. It wasn't like anyone was particularly rude or unresponsive but I feel like it was bad business and cost me big right before I had a vacation planned. So long story short Ben the owner had my vehicle towed to a local mechanic who I will not mention and they kept it over night then the tech realized in the morning that he didn't want to touch it. After that I returned to Custom Sounds and gave them the news, I collected my refund for the initial labor charge which was ($155.99) but then had to pay $65 to tow my vehicle to the dealership. So I lost $65 my vehicle is still damaged and won't start and I when I asked for $65 tow fee I was denied. Definitely the worst experience i've had with a mechanic and I won't return. I received no additional compensation for my losses and now i'm stuck deciding what to do next. I ABSOLUTELY WOUL NOT RECOMMEND to anyone else that I know. The whole situation was crazy and a huge inconvenience to...