Republic Jewelry & Collectibles — Local services in Auburn

Let me start by saying, this place has been around for a long time, so I'm sure they do legit business and treat people well. However, this review is based on MY experience with them. I've been to this place once, and once only. I went in a long time ago, but that doesn't change the experience I went through. I went in to have a battery replaced in my watch. Simple enough. Should take what, 5 mins to do that? While taking the wrist band apart, one of the springs that connects the band to the watch face, shot up into the air and the employee lost it. Fine, no problem. They have hundreds onsite. Wrong. Did not have the proper sized band spring onsite. I waited there over an hour while they tried to locate one at their location, and ultimately could not. The "jeweler" finally came to me and said, "I cant find one to replace this, so I can order one and it'll be here in a week, or I can use these pliers and clamp it back on with a different sized spring." Long story short, not only was I there over an hour for a battery replacement, they lost a piece to my watch, then they used pliers to pinch the band to the watch face to get it to stay in place, they also had the balls to charge me for the battery. $5 or whatever it was. Unreal. I've never been back. Maybe this is not how they operate on a regular basis, but this was my one and only...

Asked them to price out 2grams of gold nugget they told me it wasn't clean enough and weighed kept saying o we use dwt we use dwt.... I know that. I know it's a form of weight on a scale. dwt weight .7. They claimed and I weighed over 2gs 15mins earlier. I also dropped half a gram somewhere in or out of there stor they told me it was closing time so they were locking up regardless and and wanted to gibe me 20 bucks for 57 bucks worth. Last I checked it was 57.38 a gram that day but for almost 2gs they offered me 20 dollars this place is a joke. Screw this place. If they think your hard up they will take full advantage of you and try to use worss to confuse you. Luckily ive been using scales for over a decade. Jerks and the gold was clean enough the reflect light there waa a crack that had space dirt or something and they said due to that is was pretty...

Hands down the place to go if u need anything jewelry related! I bought a brand new opal pear shaped ring gorgeous but within 2 months the opal fell out n I lost it! Republic took the ring in fixed it for free with a new opal. I didn't realize how delicate opals really are. After getting it back I wore it for 3 days n the stone was again loose. I went back unhappy but they made everything right. Refunded the ring I'm having issues with n sold me something else more durable! They also hand delivered it to my work because I had to be back to work. Best customer service hands down n wonderful to work with! I recommend them all the time as I know good customer service is hard to come by sometimes! Thank you to everyone that helped make this right n made me again 1000% happy with my purchase. I have another ring on layaway waiting for me!...