Scarlet & Gold — Local services in Auburn

I needed to return unworn sunglasses. There is no return policy posted in the store. I went to return and was told that I could only have a gift certificate to use in the store or online. I was told the return policy was all over online and at the bottom of the receipt (which at that point is to late) despite the fact that I was instore and not online. Then I was not given my full refund I was only given the cost of the sunglasses without the taxes that I had paid because the manager said they had already been remitted and didn’t know how to calculate tax for $25. I was clear that the issue had not been resolved or handled well as they kept money from me that I paid. I was told the account would reach out to me. The CFO reached out and said that I would be refunded the whole amount again to a gift card and she made sure to say that they were ‘eating’ the cost of my sales tax and rewriting the policy since I had brought this to their attention, while in store I also mentioned it would be helpful to see the return policy at the register. I let her know that the only outcome I would be happy with was a full refund to the original form of payment because I wasn’t interested in shopping with them anytime soon after this issue. Their stuff is so cute but gifting around Christmas is expected- I had my receipt and they were unworn. I would expect a return to be for the full amount when I return something and not have to fight for money...

Quality of products is great and so is the response time from their team. However, prices are high and my order took 3 weeks to deliver (2 weeks to print). And when it finally came, the sweatshirt was too small for my daughter and they refused to exchange it for a size up. I will Not be shopping here again as it’s way too risky if something doesn’t fit. Their refusal to exchange or give store credit is going to lose them money in...

As a manager of a small business, I understand the importance of google reviews and how unfair they can be. I want to commend you on your products and your customer service. I reached out regarding shipping of an item ordered online. Response was in minutes. AWESOME! I have enjoyed fully every item I’ve received and look forward to new releases. The business you have created Megan is great! Nothing...