Ferguson Home — Local services in Augusta

DO NOT BUY HERE. THE STAFF IS INCOMPETENT. I RECEIVED A DOA ULINE ICE MAKER AFTER SPENDING $65,000 IN APPLIANCES. WELL ACTUALLY FIRST THEY LOST ONE OF MY ICE MAKERS SO I HAD NO ICE MAKER. SIMULTANEOUSLY ALSO HAD A BROKEN WALL OVEN DOOR WITH A REPAIR HAPPENING 8 MOTNHS LATER AS THEY FORGOT TP ORDER THAT PIECE. WE MOVED IN AND TURNED APPLIANCES ON IN MARCH 2023. I HAVE BEEN CALLING SINCE APRIL OF 2023 AS THE ICE MAKER IS FULL OF WATER AND STILL HAVE NO REPLACEMENT. I WAS TOLD I NEEDED A REPIR BUT THE UNIT IS ALSO FULL OF MOLD FOR THE PAST TWO MONTHS. I DID NOT GET REPLACEMENT PARTS WHICH I LATER REFUSED TO ACCEPT WHEN TEHY DIDN'T COME BUT I ALSO NEVER GOT THE REPLACEMENT UNIT I WAS PROMISED OVER TWO MONTHS AGO NOW. SHARI AND JOEL ARE A TOTAL JOKE. BUY ELSEWHERE. YOU CAN GET BETTER CUSTOMER SERVICE FROM ANYWHERE AND I REPEAT ANYWHERE ELSE. I HAVE BEEN WAITING 7 MONTHS FOR THIS PROBLEM TO BE RECTIFIED. MY BUILDER ALSO TOLD ME HE HAD A NIGHTMARE WITH ONE OF HIS OWN APPLIANCES NEEDING REPAIR AND THAT "JOEL USED TO BE GOOD" GO ONLINE AND SAVE YOURSELF THE HEADACHE. I DID HAVE SOME DAMAGE WITH AN ONLINE APPLIANCE PURCHASE WHICH WAS RESOLVED IMMEDIATELY BY SOMEONE OVER THE PHONE FROM ANOTHER COMPANY WHO ACTUALLY CARED ABOUT THEIR CUSTOMER SERVICE. OH YEAH AND I AM YELLING IN CAPS. ...

Jessica warren saved the day for us. We had installers coming for granite countertops in 2 days and they needed the measurements for a kitchen sink. The one we had ordered from lowes was set on back order for 2 more weeks after promising to have it to us in 1 week. I called jessica and she ordered just what we wanted and had it delivered the very next day while price matching the big name stores too! We are very happy w our purchase and even more happy w the customer service and support from jessica. We had to do everything over the phone and email in 30 minutes bc of covid guidelines but she did it all perfectly and on time to save the day for us. Jessica warren is an asset to that company....

They have a very large selection of plumbing equipment and materials but they only have 1 kind of closet flange. Home Improvement stores have a better selection.

• Reply to owner * I had asked the associate for assistance in locating the closet flange and I seemed to have been a bother to him for asking. I even said the exact item I needed with the pipe size I was looking for and instead of telling me that you didn't carry what I needed in store he told me that what you had would work. To my dismay when I tried to install it...