Children's Colorado Health Pavilion — Local services in Aurora

We had all the trust in the world for 6 years under this group. Unfortunately that trust was completely broken when our daughter was seen several times over the course of 3 weeks by Elizabeth Kudron. My daughter had strep symptoms after being exposed to strep that were left untreated for 3 weeks resulting in significant joint and muscle pain for her. It was extremely painful to watch my daughter cry out in pain and get blood draw after blood draw and treated for everything except strep throat. As strep continued to cause secondary issues, my daughter was hospitalized, while put through a ringer of unnecessary tests. Her hospitalization resulted in no new answers. She didn’t even receive any medication or fluids. We asked for strep tests several times and were downplayed. Dr Kudron assured us it was a virus that was tested for and resulted negative. We took my daughter to urgent care after her hospitalization. They swabbed her and she tested positive for strep. They gave her antibiotics and it cleared all her symptoms up within a week. We were informed then that these secondary symptoms were more likely than not a result of untreated strep. Something this clinic couldn’t figure out over the course of nearly a month.

We filed a complaint w the grievance team, the generic response on the reviews. They said they followed the correct care plan. Funny how every community pediatrician and malpractice attorney we spoke with said this was complete negligence. Once a child presents w strep or has been exposed to strep, you test for it, not wait 3 weeks that results in a hospitalization. The hope with this review is that no one else goes through a similar situation. Dr Kudron never picked up the phone to explain her thinking or to simply offer an apology, which is all we wanted. Meanwhile my daughter, a month later, is still dealing w the post stress of this entire dilemma.

There’s a lot of smart and great physicians in that clinic. Put your trust in someone besides Dr Kudron. Our trust is completely broken.

To illustrate how severe strep can be, have a look at both of these two articles related to Children's Hospital Colorado. I'm very fortunate this wasn't our daughter. Still confused as to why they didn't test her. Still confused why I haven't received a call from Dr. Kudron explaining her thinking.

Two children have died from severe strep infections and 11 other children have been sick with invasive strep infections since November, the Colorado Department of Public Health and Environment said (9 news article by Melissa Reeves on 12/2022). Children's Hospital Colorado said they're seeing more kids aged 10 months to six years old hospitalized with severe infections.

April 2024, a young child was diagnosed with strep A, which led to sepsis. His heart stopped beating for 14 hours. Very fortunate he lived! (Fox 31 article by Talya...

My experience at the Pavilion was ok. The awesome part was the provider, Brian L. Perry, PA-C. He was kind, took the time to talk to me and my child and explain whatever we needed. You could tell he actually likes little kids and doesn't just work in a place where kids are. I would give him 5 stars.

I would give the Childrens Hospital North Campus 1 star. I've never had a great experience there, but a couple of so-so and 2 that were ridiculous. My 5 y/o broke his arm at about 5:30 pm in the middle of the week. We live nearby so showed up at the ER/Urgent care by 5:45. They checked us in (asked what the problem was) and we sat down. It took over an hour before the nurses called us up to triage. That's when they put a split on (his little forearm was hanging like he had an extra wrist). They explained that he'd need to be seen in the ER, not urgent care. Ok, whatever. But then we sat for like 3 hours before they called us back. In that time, probably 12-15 kids came in after us, were seen and released from urgent care. Most common complaint? They didn't feel good. A teenage boy came in a bit after us and had a closed head injury from playing football. He had a headache, the lights were bugging him, he kept trying to doze off. He was still waiting in the waiting room when we left at 11 pm.

I get that ER's are overworked now. I don't understand why a hospital wouldn't divert staff from Urgent care to the ER when seriously injured children are waiting 3-5 hours to be seen and kids with tummy aches were being seen and released in under an hour.

I don't EVER post, but I felt compelled to this time. I got the "how'd we do" email from the Children's hospital and I wrote basically the above story (with more detail because it had just happened and I remembered it better). No response. A month later we went to the Pavilion to see Brian Perry and I got another "how'd we do" email. I wrote that he was great, basically what I wrote above. To that email I got a response. "Please post a review"

So here are my reviews. To Suzy Jaeger (because it's her name on the emails and she's responsible for patient experience), only responding to good reviews isn't well done of...

I was running a few minutes late for my child’s Physical Therapy appointment on the 3rd floor. I thought it would be faster to check in directly at the desk with a person, instead of the self check-in kiosk, and there was no line. I felt bad that I was late and I didn't want to keep the Physical Therapist waiting any longer than I already had. The three women behind the desk were talking to each other when I approached. I explained that I was late to the appointment and would it be okay to check-in there? Instead of answering my question, the woman named April forcefully asked my “relation to the child,” in the same way one would during a police interrogation. When I firmly answered her, she abruptly stopped the check-in and told me to go to the kiosk since I was not more than 15 minutes late for the appointment. She appeared to take pleasure in turning me away and the three women loudly and animatedly continued their non-work related conversation. I sat in the waiting area during my child’s appointment for about 45 minutes and I witnessed an elderly man approach the desk for help. April loudly informed the man that he pushed the wrong button and had incorrectly identified himself as the patient. The poor guy was obviously frustrated but instead of actually helping him, she told him to go back to the kiosk and do it all over again. Then she was surly with a couple of different, non-native English speaking families who approached the desk. I figured she is unkind and unhelpful to everyone, but then I saw some instances where she was actually friendly and checked the person in and did not direct them to the kiosk at all. It would appear that you have employed someone who freely picks and chooses whom she deems worthy of her service, while treating the rest of us with disdain. I do not look forward to encountering your staff again, at my child’s next...