Home Medical Equipment by Kerring Group — Local services in Austin

Tldr: wasted 8 months of my life and the only thing I have to show for it is worsening health and more damage to my body.

My case worker ignored me for months by sending all my emails to her spam filter. My ATP told me they were going to get the order in by the end of 2022 (which is what I needed because I had met my out of pocket). Didn't hear squat for 6 months. Finally got in touch with the owners: Kelly and Nick. Kelly said she'd be in touch and still hasn't been, weeks later.

Nick did get in touch, aaaand blamed a chronically ill employee for dropping the ball. "If during the last couple months you would have called our main line and complained, we would have realized that you were still in need of our assistance." If I had called? No, if THEY had checked on their customer, they would have realized. And I never stopped needing help: my DNA didn't rewrite itself to magically fix my incurable genetic condition. "We do have systems in place to prevent clients from being missed." Well, apparently these are woefully inadequate.

"As a courtesy, we can offer you a loaner wheelchair to use at no cost to you or your insurance while you wait for us to finish the process." Nice thought, but ultimately they were unable to provide what I needed, supposedly due to "low reimbursement." I could have spent that time working with a vendor who was willing to provide...

I was at my weakest point, worried about being sent home from a major spinal fusion and unable to sit for more than 15 seconds or stand for more than 30. I knew my bed at home wouldn't work and was unsure about our reclining sectional. And I needed it tomorrow morning, December 27th, in the middle of the holidays when even pizza places and chinese restaurants weren't answering their phones. Anyway, long story short, Hadi assured me he had me covered and that he'd have the correct bed with the correct mattress at my house in time. And he did exactly that, the bed was set up and ready to go when I got home! And 2 weeks later it's still the only place in my house where I'm comfortable, I'm in the bed pretty much 24/7. Hadi was a reassuring voice when I needed one and came through for me with exactly what I needed. And at a reasonable price, even though I wasn't about to argue, I'd have paid whatever was asked... Anyway, Thank You to The Kerring Group, and Hadi in particular for making a potentially difficult situation easy...

I Got A Chair From This Company On March 13,2020 On April 20 It Started Making A Loud Humming Noise A Repair Specialist Came Out And Said It Was The Motor And Said They All Are Like That On The 25 Of April Another Repair Specialist Working On Someone else's Chair From Another Company Heard My Chair Humming And Said What Wrong With Your Wheels I Explained To The Repair Person From Another Company That Karring Medical Group Repair Person Said It Was The Motor He Started Laughing And He Then They Should Have Taken It In At Once And Then He Said A Lot Of People Are Having Problems Getting Chairs Fix By Kerring Medical Group Good Luck They Are Refusing To Repair My Chair And I Have Reached Out Several To Get Them To Come And Re Examine This Chair Again But They Won't Answer The Phone When I Call The Even Hung Up In My Face So Dont Do Business With This...