lululemon — Local services in Avalon

I recently ordered two fast and free running hats which after a single use and wash in a front loading machine, split down the center seam and can no longer e worn. I am legally blind so I often blame myself first, thinking it was something I unknowingly or accidentally did to create the tear. After the second hat split in the identical location, I decided to walk into Lululemon Avalon this morning and was horrified by the unkind, rude, and unhelpful staff. They refused to give me a refund on either hat, and despite my explanation of what happened to the first one, they would not replace or reimburse me for both. They finally agreed for me to select one new hat so I asked the salesperson to help me with the size because I cannot read the tags. It was obvious to both me and my mom that no one wanted to assist me in the store. I actually had to announce my disability in order to get help from one of the three salespeople standing around. When the salesperson was ringing up the new hat, they asked me to show my drivers license in a loud voice heard by all other customers. I was forced to tell this person yet again, that I am vision-impaired and cannot drive. Rather than using the receipt of original purchase which I had already provided, they asked to get my mom’s drivers license. I was appalled by the behavior I witnessed this morning and hope no one else with a disability experiences this treatment. To make a bad experience worse, my two-year old was running around the store and my mom watched another salesperson intentionally trip him so he fell. It was obvious they wanted us all to leave. I am an avid runner with a disability and had been a loyal Lululemon customer. There are so many great athletic brands out there so I’ll never purchase another item from this company again. Their employees need training on how to be kind and helpful to people of...

I could not love this location anymore. I am an avid lululemon shopper but usually shop online. However, I recently had another baby and wanted to try on some items that would comfortably fit my postpartum body and find clothing that was breastfeeding friendly. From the moment I walked into the store, all the girls were SO helpful. I had my baby with me and they immediately made a space for me to put my baby, they told me to shop around and baby girl was fine! They helped me go through a bunch of clothing, try on different sizes, carried my baby and diaper bag to the dressing room and even offered to help me get everything back to my car after checking out. I left feeling so good and happy with my purchases! I will always shop now at this location vs online or...

4th time at this location and once again had a terrible experience 5 girls working a small store and are on top of you the entire second. . Every time we picked something to look at it an employee standing behind me like we were gonna take it out the door. Trying to tell us what they think we should buy. I am dressed head to toe in Lululemon and don’t appreciate being overwhelmed by the employees. We didn’t buy anything due to the uncomfortable environment. Will not return to this location I’d rather go somewhere where the staff doesn’t make me feel...