SOS PHYSIO - Physical Therapy — Local services in Aventura

Okay, we all got that front desk is a problem here and they are ruining the revenue stream for their lack of empathy and flexibility, just being simply rude and unapologetic. But first, let me mention why I am giving an extra star. Saying upfront: Melissa (the one who does assessments is a jewel - she is great to work with and does her job with passion and great involvement). Sadly, after visiting two other therapists we were not very happy with their approach - they never did the massage before starting working out the leg. They only did it when we insisted. I am not saying they are bad, but all we wanted was Melissa. When I asked the receptionist to assign her to us next time, she told me it was not possible. I know it is not true as Melissa sometimes does therapy sessions when she can. We had to cancel all the upcoming sessions, because we really don't want to experiment more, just want to work with the therapist we requested. I am just curious if Matvey (the business owner) is okay with losing a revenue stream because a simple request such as choosing a therapist can't be accommodated. Obviously, this is a rhetorical question. If this review stays unanswered and we are not offered a solution, we are picking another rehab and this...

I am deeply saddened and outraged to report an appalling incident involving my senior citizen parents, who were subjected to an abhorrent and disrespectful encounter, particularly with two staff members at the front desk at SOS Physio. This egregious experience is not an isolated incident but a reflection of a disturbing pattern of neglect and disdain towards paying clients, as evidenced by previous one-star reviews.

It is a fundamental principle that all clients, especially senior citizens who have contributed so much to our society, deserve to be treated with the utmost respect and dignity. The blatant disregard shown by SOS Physio is not only unacceptable but demands immediate and serious accountability.

I am compelled to take a stand and ensure that this reprehensible behavior is brought to light and addressed. This incident will be reported on all major platforms, including the Better Business Bureau (BBB), to amplify the call for justice and prevent such deplorable treatment from recurring. A formal complaint will be filed, and I will not rest until this matter is rectified and the company is held accountable for...

WHAT A JOKE OF A PLACE. My mother went in for treatment of severe wrist tendonitis and left worse than when she arrived — physically in pain and emotionally humiliated. During a treatment so intense it brought her to tears, two therapists repeatedly made mocking comments about “chicken,” saying things like “are you having chicken for lunch?” while she was visibly crying. That kind of petty, cruel behavior from people who are meant to be caring healthcare professionals is beyond unacceptable — it’s abusive.

When she calmly told the front desk she would not be booking again, the staff response was to laugh. No concern, no apology, no attempt to make things right. That reaction proves this is not a clinic that values patient safety or basic human decency. If a practice treats a patient’s pain like a joke, how can you trust them with your health?

I’m warning anyone reading this: choose a clinic that shows competence and compassion. We will be reporting this incident to management and exploring formal complaints because patients deserve to be treated with respect and dignity — not mocked while they suffer....