Archstone Dental & Orthodontics Azle — Local services in Azle

Two days before my Medicare expired. Walked into Archstone Dental office hoping to get extensive work done on my teeth. Once in the office, I met the most beautiful and caring personnel who took upon themselves to help me care for my teeth so I would not lose my insurance benefits for the year. I met Jennifer at the front desk who worked me in, and met Danielle, who took all the X-rays for Dr. John to evaluate the work that have to be done. Most people want to be with their family after a long days work, most specially for the Holidays. I arrived at about 1:45PM. By 2PM X rays were being taken. Shortly thereafter, Dr. John was caring for my teeth. The office closes at 5PM. These wonderful team of caring professionals, stayed 1.5hrs after their shift caring for me. It had been 4.5 years since I had been to the dentist, so Dr. John did deep cleaning, and worked on 5 fractures that needed to be taken care of. Jennifer worked me into their full schedule for the following day for Dr. Jones to complete deep cleaning in my upper Quad and he had my prophylaxis done, and teeth polishing. My teeth feel great, and I was able to use my Medicare benefits for 2024.

I still cannot believe I got all I needed to have done in two visits. With the most wonderful team of specialists in their profession. Each team member was very kind, making sure I was taken care of. The level of professional care and humanity, kindness and empathy, have left such a deep impression in my heart, that I will be loyal to them. I highly recommend them. Very thorough job, explaining everything they were doing. I thank each and every member for caring for my teeth the way they did, and am looking forward to my next visit that has already been scheduled for a crown. This is the first time ever anyone works on a temp crown with such precision, that fit perfectly in the first time.

I would like to extend my heartfelt thanks to each and every team member from Receptionist,X-Ray technician, Drs. and Hyenist at Archstone Dental, for all the work they did.

Simply the best! I give them the highest score anyone can get. (+)

Thank you all for the best...

Only reason I went here was because of insurance change. I needed a crown. I have had braces and multiple dental procedures. This isn't my first time dealing with my bad TMJ and dental procedures. I was handed an uncovered xray bite block. I had to ask for the plastic sleeve. The front staff KEPT calling me Rebecca even after correction. My name is Cassidy. The front staff cleans rooms and sets them up while running the front desk so there is always a delay and they seem flustered all the time. I was given a "plan" for my crown and when I questioned about muscle relaxer prior to procedure due to TMJ I was scoffed at and the dentist said for like anxiety or what?. My jaw will lock up (and it did). Procedure day; they can't get the TV working. So I'm staring at the ceiling for several hours. No nitrous, mouth open has been for awhile no offered breaks (which is normal with TMJ), when I asked for a break it was denied several times. Dentist Tievksy complained if I didn't open my mouth further she couldn't finish the procedure. At this point I'm in tears from pain. She then discovers she doesn't have the correct size of equipment needed to finish my half completed root canal. She is yelling at staff "how is this room not set up? Call Mansfield office and get theirs. Someone better start heading that way to get it." Now the hygienist is in tears saying "Im sorry I failed you" to the dentisit. Mouth still open while they look for things to "work". After it was completed I asked for ice packs for my jaw. The crying girl was nice enough to get it. I ask about after care. The dentist hands me a prescription for pain meds (which I told the dentist I dont like narcotics they cause rebound migraines) says as shes walking out the door "she'll handle it" gesturing to the crying girl.

I went back for the crown when it came in weeks later. To this day the permanent crown still hurts to floss around. I will NEVER go to that place again. Even though they owe me money for...

The dental staff is so inept I will make it my life's mission to deter all my friends, family and aquiantences from ever stepping foot in this establishment. My son grinds his teeth and they said he required root canals at 6 years old due to it! Me, not knowing any better as a first time parent, let them go ahead with the procedure. They ended up grinding off too much of his teeth and the crowns fell off. One even fell off before we even left the office. After several more visits because the "glue just wouldn't stick" they said he required the baby teeth they ground down too much to be pulled out. So I trust them some more. NOW because of that he has to have a permanent spacer until the adult teeth grow in. Ok makes sense. Less than 6 months later the glue/epoxy fails yet again. I called immediately and made an appointment to avoid damage to the device. They take several days to get us in and at this point the device is just mangled, he's 7 and I can't get the device out myself to avoid the damage. Which leads us to today and the HORRENDOUS treatment they gave my husband and son. Claimed we owed them money, we pay upfront every appointment in full before they render ANY treatment and have absolutely no bills from them. They try to charge us for an XRAY for some glue or removal, what will an XRAY show them? Didn't need one to install it, but they can't make that make sense. They goad my husband into losing his temper, and which parent wouldn't after so much BS? And now we aren't welcome back 😂 Trust me, we won't attempt it. I'm FUMING mad. When you put my baby through unnecessary pain you can rest assured you are lucky you got a mad daddy today and not me. Avoid this clown show like you would a covid patient. I am now feeling like a clown myself for trusting these completely inept fools to touch my babies mouth for procedures he likely...