Baden Bowl — Local services in Baden

My son turned 6 recently and all he wanted to do was to go bowling for his birthday, so we obliged and decided to take him to Baden as we had gone there before for a kid friendly event in the past. This experience was far from kid friendly and we will NEVER go to Baden Bowl again.

Before we unloaded our children, I approached the main desk and asked the gentlemen about a lane for 6 young children and 2 adults for my son's birthday. I said it was not an organized party, but we were celebrating. The gentlemen said we could have such lane (it was not busy at all, around 4:30-5pm and maybe 3 lanes were occupied total). The apparent owner was sitting talking to this gentlemen and just did not seem pleasant at all. I said, "Great, I'll go get my kiddos and bring them in!" I have 7 children under the age of 7 (6 earthside), (ages: 7, 5, 5, 3, 3, and 2) some of which were adopted and of different color.

When we came in with my husband; my son excitedly carrying his birthday balloon and me carrying a small cake, the situation changed. The owner said we would have to pay for a minimum of 2 games per person ($10 each + shoe rental). Knowing our kids would not do 2 games or have the attention to bowl 2 straight games at 10 frames each, we said we would just let them rotate turns so we would pay for maybe 3 or 4 of them to bowl. The owner said, "You have 6 kids, you pay for 6 kids." We were looking at over $120 dollars in just bowling and shoe rentals! We had never heard of a 2 game minimum and when asked why, the owner said we would tie up the lanes too long with little children. Mind you, there were literally only 3 lanes occupied during this time. My husband and I looked at each other in confusion and questioned the owner. The owner then turned the situation again and said my kids were too little to bowl and that it would be dangerous and a liability for him. I told him we were there in the past for a Foster & Adoption event in which my kiddos were even younger and they still bowled; he had no comment. They have special ramps for them and bumpers, so how is it that my children are now too little to bowl? Nothing was making sense and the owner seemed to just keep making up the rules while my kids excitement drained before our eyes. My kids are very well behaved and the owner continued to change his story as to why we were not welcome at his bowling alley. He even went as far to say that my kids were not even my kids, that we were having a party without paying for a party package. My husband and I were appalled and said, "Yes, these are our own children!" Eventually, he just said we can't bowl there, my kids were too little. We were very upset and kept our cool because it was our son's big day and they had already robbed him of this experience in the moment.

We went about 15-20minutes away to Paradise Island Bowl where we were greatly welcomed! They let my children bowl and alternate knowing how young children can be. We barely made it through one game and it was plenty enough for them and us. They had an awesome and memorable time there! There was no way we would ever have done 2 full games at Baden Bowl. If I could give Baden Bowl negative stars, I would. I have never felt so disrespected by an establishment before. I have read previous review about Baden Bowl and it seems the owner needs to retire. The original gentlemen was super nice, but the owner sitting at his side almost seemed to dictate his every move. The owner is just a grumpy, old man who needs to move on to something else or...

TERRIBLE experience ALL due to the Owner Jimmy Hayys! We gathered for a simple family outing. It was a disaster. The only person in this facility was the person working for the owner! The owner was very argumentative, dismissive, defensive, careless, antagonistic, micromanaging, RUDE, and so much more. He complained about the timeframe of our bowling and nearly refused to begin our second game because it had timed out. He argued with me and did not inform us of the process in how to begin our second game that we already paid for in cash. We paid in cash because they do “cash only” at this facility. Our lane took 3-5 mins to reset each pin station per bowl including, our bowling balls getting stuck in the machine and not returning. When questioned about to faulty mechanics he dismiss us and blamed us for the mishap. He discriminated our game and time that our company were on, one being a kid! I truly take the hobby of bowling serious and personal due to sensitive reason and this encounter with the OWNER JIMMY HAYYS has place a bitter taste in my heart. I will no longer give any services to this business and I will encourage others to no longer do so as well. It wasn’t pleasant. There weren’t any bowling balls to properly fit our hands or fingers as well but we pressed on. To be met with disrespect, discourteous and ill mannered behavior from the owner himself is disappointing and disheartening on ALL levels. Not to mention the owner short changed us for the price of our games; yet, we can do without the dollar amount or the services. Highly...

Our church Adoption support group was there for our annual family bowling night. I HAVE NEVER experienced anything so awful in a place that depends on repeat business. The owner was incredibly rude. Sadly a very nice gentleman, (an employee) was forced to harass us on his behalf. The owners rudeness started the second we arrived. Then he made it LOUD AND CLEAR to his employee that he’d better make sure that we got out and to not let us linger. He made it very clear he wanted us to be done by 8:45 and if we were not done with our second game by then he was shutting off all 5 of our lanes. When I told him how disappointed I was about how we had been treated, and that We had been doing this event every year for the past 5 years at Baden Bowl -but would not be coming back, he said. “Good! Don’t come back!” The evening came to a close with every one of our families angry insulted and shocked at how we were treated, and ended with him accusing us of not paying enough (trying to get me to pay over 100.00 that he claimed he was shorted), and shouting expletives as I walked out while threatening to sue me. He over charged one family, and short changed another. Not a good night. So disappointed. And believe me when I say that we did NOTHING to provoke him. We were just here to fellowship with other foster and adopted families. Maybe think twice about going there. This...