Hobby Lobby — Local services in Bailey's Crossroads

2nd Review: Hobby Lobby - 3 Stars (One Less Than 1st Review)

I gave this store three stars because I love the variety of items they offer, as well as their reasonable and accessible prices. However, once again, no one tried to help me, even though I was searching for an item they didn’t have. After spending three hours in the store, I finally found an employee who was very honest—she simply told me she didn’t know about the item I was looking for, and I appreciated her honesty. Similarly, the cashier was very nice and didn’t even change her expression when I told her I had forgotten my wallet at home and would return in 30 minutes. Fortunately, I later found my wallet in my car, so I was back in just a minute.

On the other hand, the manager, an elderly lady, was quite unprofessional. She approached the cashier with a bored attitude and, in front of me, made a comment about my handwriting, saying they would struggle to decipher my “hieroglyphics.” To be fair, she had a point—my handwriting is terrible, but that’s because years of completing two master’s degrees and a PhD completely ruined it.

At that moment, I didn’t think much of her comment. I even offered to rewrite the receipt to make it more legible, but she immediately stopped me, raising her hand and sternly saying, “You are not allowed to do that. The receipt will be void if you make any changes.” She didn’t care at all—but I did. With more customers standing behind me, I was the one who felt embarrassed.

Now, after a couple of hours of reflection, I realize that the manager was not polite at all. If she had trouble reading my handwriting, she should have mentioned it discreetly to the cashier after I had left, not in front of me and other customers. Honestly, I’d love to see her handwriting—I bet it’s just as bad, if not worse, than mine.

In the end, I don’t care too much, but I strongly recommend that the owner of Hobby Lobby or the general manager send employees—especially those in customer-facing roles—to proper training. After all, it is because of customers like us that the store is running. There are a couple of excellent courses this manager should consider taking: Customer Service Fundamentals Outstanding Customer Service (Dale Carnegie Training) – Available...

I recently had a rather frustrating experience at Hobby Lobby, and I feel compelled to share my feedback. While I understand that every business may have its off days, my encounter at this particular location left much to be desired.

One of the primary issues I encountered was the slow pace of service. It seemed as though the staff was moving at a snail's pace, resulting in longer wait times. This lack of efficiency was quite frustrating, especially when there were multiple customers waiting to be served.

Adding to my frustration was the outdated point-of-sale (POS) system. As a result, I was unable to pay using Apple Pay, which is a convenient and widely-used payment method. Instead of finding a solution or offering an alternative, I was left with no choice but to go back to my vehicle to retrieve an alternative form of payment. This inconvenience could have been avoided if the POS system was up to date and compatible with modern payment options.

Upon returning to the checkout counter, I expected a level of courtesy and understanding from the manager, Allen. However, to my dismay, I was asked to wait in the long line again, rather than being offered a more efficient solution. It would have been a simple act of customer service to allow me to ring out quickly, considering the circumstances. This lack of flexibility and empathy was disheartening.

In conclusion, my experience at Hobby Lobby was marred by the slow pace of service, the outdated POS system, and the manager's unwillingness to accommodate a simple request. As a customer, I value efficiency, convenience, and courtesy, all of which were lacking during my visit. I hope that Hobby Lobby takes these concerns into consideration and strives to provide a better experience for their customers in the future.

Note: This review is based on my personal experience and may not reflect the overall quality of service provided by...

Great products and sales. Friendly greeters. Cashiers and managers are a little iffy. I purchased a 5 pack of frames that clearly listed "5 pack" on the packaging. It was $19.99. The cashier thought it was $19.99 per one frame. I pointed out it said 5 pack and it was wrapped in one packaging. She called her fellow cashier for advice. Fellow cashier thought the same. She called on another cashier, who didn't know the answer. Then the manager was called, who didn't know that her store sold 5 pack frames. She unwrapped the packaging thinking each frame should be sold separately. When I pointed out, for the fourth time, that it clearly said "5 pack frames" on the front, the light bulb finally went off. She then realized that it is in fact sold as "5 pack frames" as described on the packaging. After spending a whole 5 minutes on one product, we discovered that one of the pillows up for purchase was not in fact 50% off, as indicated on the sale sign. Apparently, the pillow was designed as pure advertisement to lure customers in. Everything on the display aside from this pillow was 50% off. I did not purchase the pillow because I didn't want to buy into their tricks. After paying a cashier, from across the cashier I was standing, asked me if I wanted to use a coupon for the purchase. I didn't have a coupon! I wasn't asked if I had a coupon at the start of my transaction, why ask me if I wanted to use a coupon at the end of my transaction?! I love Hobby Lobby and their products, but the employees and managers need better team development. They need more training on how to act in front of customers and managers need to know their products. This manager had an attitude because she realized she was wrong. I hate to point out that customers "are always right" but in this case, it was proved to be a fact. I was happy with my products but not happy with...