Urner's - The Outlet Store — Local services in Bakersfield

I've bought all kinds of appliances at Urner's over the years but never a mattress. Never having had a bad experience at Urner's, buying a mattress was just the same. Salesperson Tina Bridges was very helpful. Later while waiting for out purchase to arrive I discovered that I had ordered the wrong box spring. We had bought a new bed frame. One day while I was looking at the dimensions of the bed frame I realized that the new box spring would not fit. I called Tina about it. Although I wasn't looking at her in person it was as if she didn't blink an eye. She reviewed the bed frame and concluded that we needed a very slim box spring. She ordered a new one which didn't take too long to arrive. I was very happy that she resolved the problem with so little fuss. The delivery was great and the mattress is extremely...

Completely unacceptable service. I went in to schedule an service appointment on my dryer, which was under warranty. The customer service rep told me I had an appointment on Wednesday from 12 - 5. I took of work, no one contacted me. The service advisor from another company called me to setup and appointment for Friday.from 8 - 12. I called the repair company and she just informed the appointment was cancelled. And I had to set up another appointment. I actually bought an another extended warranty for 3 more years from Urners. I will be asking for a refund. Terrible...

Quick easy got exactly I what I was looking for, I was actually shocked at the discounted options they had. I expected some imperfections on my purchase cause I knew it was a open box but I was able to even get a little off for what was wrong with it appearance wise I was greatful for the respect Kristi gave. I walked in at 9am when they opened and got out of there at 9:18 got same day delivery and haul away as well and I didn’t have to sweat breaking the bank. Great customer service wonderful options and I’m honestly gonna be back for a few more things I...