Food Lion — Local services in Ballenger Creek

Good prices. Places is kept well, don't get me wrong. The staff, however: i've been going there two years and anytime you actually need help; you're not gonna get it. You'll be ignored. You'll be pointed into random locations because no one actually wants to help you find anything.. You'll be given vague answers. This staff is about doing the least work as possible. They will seriously stare at their phone circle the registers slowly and get in your way when your trying to leave. They don't really care. The most effort they're gonna do is tell you to have a good day. Last time I was there, I was standing at customer service for about 5 minutes while the person that was supposed to be watching the customer service desk was standing in the office talking to another employee who is on the phone, telling them about how good of a rapper this person was. They clearly saw me. AND There actually was somebody standing at the customer service desk when I approached. All they did was look at me and say someone is coming to help you. They didn't actually call anybody, they just left. Rapstarr was standing in the office, talking to their colleague, watching me stand there. They just don't care here. These jobs need to...

For many years, we have been loyal customers of Food Lion and have consistently had positive experiences, particularly at the checkout, where service has always been efficient and professional. Unfortunately, over the past several months, we have observed a noticeable decline in the quality of service at the deli counter.

On multiple occasions, the employees working in that department have displayed an unwillingness to assist customers. Their body language, tone, and overall demeanor suggest that customer inquiries are viewed as an inconvenience rather than an opportunity to provide service. This lack of attentiveness and professionalism has made our shopping experience increasingly unpleasant.

As a result, we have made the decision to begin shopping at Giant for our deli needs, even though their prices are generally higher. The difference in customer service is significant, and we have been very satisfied with the level of courtesy and responsiveness we receive there.

We wanted to bring this to your attention because Food Lion has long been our preferred store, and we hope that improvements can be made in the deli department to restore the level of service we...

Good morning merry Christmas to everyone belated today is Saturday December 28 just wanted to make a quick comment it’s heart wrenching that when you shop in a place like Food Lion you experience racial tension I was standing in the 12 item or less line around 2:26 PM and the young man that was standing there greeted everyone who came up ? How are you doing today Thank you after they paid. But when I came up as a minority, he just stared at me with a Mean mug disgusting looking face that is After adding up the totaldidn’t tell me the The total he just waited for me to look at it and find it . I paid him. He put the change in my hand and just looked the other way OMG, no thank you nothing not saying that you have to do it but the brand Food Lion can’t be seriousHe didn’t say thanks . It was amazing. I just feel like if you’re not a people person why be in a people person position or if you don’t like to wait on minorities get out of the public just saying and if you don’t like your job, get another one because haven’t bad attitude towards customers doesn’t help the brand. Trust me I know I...