GameStop — Local services in Frederick

Kenny was super awesome. I’ve been looking for a specific game for nostalgia purposes and he had it and hooked me up. Overall super great guy to talk to. Super friendly, helpful, understanding, and more.

The other lady working with him on the other hand either needs to take a day off or maybe watch her tone closer. I was asking Kenny if a PlayStation 4 controller would work with a PS3. It just popped in my head, I was already in the store so I figured I’d ask in case I needed to buy a 3 controller. He asked her to which she said “no? I don’t know? Look it up on Google” talking to me in a rather rude tone. Just really rubbed me the wrong way. It’s one thing to not know, I definitely didn’t expect them to know everything. But I don’t know would have sufficed or at least tell me to look it up with a better tone.

Kenny again stepped in and kept it light and friendly, he looked it up for me and helped clarify. Dude deserves a raise for working with that attitude. Seriously...

My fiancé and I came to pick up an online order. Upon entry, the smell of the store was not pleasant. The woman behind the counter (dark hair) was not pleasant either. She did not greet him. He had to ask her to help him even though she was clearly standing at a register, and made eye contact. After he asked for her help, her reply was, “Yeah, wassup”. She asks for the last four of the order number (I thought this was weird because who really knows an order number off top). He provided the order number and she called out a different name. He informed her he ordered it online and she saw that he just ordered it online and nonchalantly said, “You gon have to wait for that” (even though the games were behind the register and there were no other customers in line). I walked away because I could not believe she would speak to a customer as if we walked into her home. We received what we ordered but in-store pick up is an option we will skip to avoid the unpleasant...

After waiting in line for 30 minutes, watching the two high-school students taking their Sweet time casually ringing up the 20 customers in front of me, I noticed there were a few people in front leaving in a hiss fit. Apparently the game or accessory they wanted was not in stock, but displayed on the shelf. "Ridiculous", I thought, why would they display out of stock items? Well sure enough, after 30 minutes in line, the kid rings me up, "Um... I don't have this in stock right now, sorry." Naturally I was a bit annoyed and asked," why is it on the shelf then with a few other boxes?" "Well that's the display box" "Displating what? That 'you can't buy this here'?"

Very upset with the whole experience. I've come here before, but never had to go through this. I might be asking alot, but is it too much to list 'out of stock items' somewhere or pull the 'display boxes' off the...