Chuck E. Cheese — Restaurant in Maryland

Disappointing experience ordering pizza to go from this location at 8pm. When we arrived to pick up the order the doors were locked before 9pm when it stated it would close. People and employees were inside, although no one noticed me trying to get in to pick up our order. This was about 10 minutes before 9pm. I had to then call the phone to get an employee to open the door for us and go inside. Unfortunately it did not get much better from there as they said the order was not received, even though it pulled up on the register immediately when the employee checked for it. From what I could tell, the employees were closing up well before closing time and our order seemed to simply have been ignored. This was definitely frustrating as there were not many food options besides fast food open at that time. The employee did apologize, but then seemed unsure if she could even do a refund since it was through the app which really did not make any sense to me as the restaurant appears to encourage using the app to make an order. The order was voided, so we'll see if the charge goes away or not and I have to follow-up about it. *Update, the order was not voided and I was charged for the food I didn't receive as well, so I will need to call and try to get this removed. In addition, I used a promotion to get a free large pizza as part of the order, so that is most likely gone now too. I did ask the employee about it, but she didn't seem to know if it would come back on the app or not. Just a very disappointing experience overall, and I would recommend not ordering to go from this location or ensuring it is well before closing time at the very least. Will probably return since my kids enjoy it once in awhile, but would probably just get food there In-person based on this...

We recently attended a child’s birthday party at the Chuck E. Cheese in Frederick, MD, and were genuinely impressed with the entire experience. As a parent, I’ve been to a fair share of party venues, and this location stood out.

The staff was incredibly friendly and attentive throughout the event. From greeting us at the door to helping the party flow smoothly, everyone was welcoming and clearly enjoyed working with kids. It made a big difference in creating a fun and stress-free environment.

The ambiance was perfect for younger children — colorful, energetic, and engaging without feeling too chaotic. The games and activities were well-suited for kids under 10, and there was plenty to keep them entertained for the full duration of the party. Chuck E. Cheese even made a special appearance, which had all the kids cheering with excitement.

What stood out to me most was how clean everything was. The game area, tables, and even the bathrooms were spotless. You could tell cleanliness is a priority at this location, which is especially appreciated in a family-friendly setting.

Although I wasn’t the one booking the party, the entire event seemed very well-organized. It looked like the hosts had an easy time with planning, and everything flowed smoothly.

Highly recommend this location for anyone attending or planning a birthday party for young kids. It was a fantastic experience all around, and my children are already asking when we are going to...

Chuck E. Cheese is an absolute paradise for kids and a delightful experience for families. My recent visit to this entertainment center left me thoroughly impressed.

From the moment you step inside, you're greeted by an atmosphere of joy and excitement. The bright colors, cheerful music, and the signature Chuck E. Cheese mascot create an ambiance that's perfect for celebrating special occasions or just having a fun family outing.

Now, let's talk about the entertainment – it's nothing short of fantastic. Chuck E. Cheese offers a variety of games and activities that cater to all age groups. Whether you're testing your skills at the arcade games, winning tickets for fantastic prizes, or watching the thrilling live shows, there's never a dull moment.

The staff at Chuck E. Cheese are friendly, attentive, and genuinely dedicated to creating a memorable experience for kids and their families. Their commitment to safety and cleanliness is commendable, which adds to the overall positive experience.

Chuck E. Cheese isn't just a restaurant and arcade; it's a place where kids' dreams come true. It's a hub for laughter, excitement, and quality family time. I highly recommend Chuck E. Cheese to anyone looking for a fun and memorable outing with their little ones. It's a place where smiles and laughter...