BARNESVILLE ACE HARDWARE — Local services in Barnesville

I purchased an Orbit wand waterer from here. First time using it water come out of one of the seams. I couldn’t find the receipt however I used my Ace rewards card. The cashier could have looked it up to verify my purchase. They refused. At the same time I purchased $350.00 worth of plant soil and the employees failed to check my box that the soil came in( from shipping). When I opened the box there was a Dewalt set of reciprocating saw blades. I returned to the store to pick up another order of soil I special ordered and brought in the blades. I did the honest thing but yet this Ace store couldn’t do the right thing and refund or exchange my defective Orbit handheld waterer. And the associates were very unprofessional. Ace Hardware I’m very disappointed. Buyer beware! Ace doesn’t stand behind the...

I wish I had gotten the name of the gentleman that assisted us.. all I can say is that even though they did not carry what we were actually looking for (a generator cover), he went above and beyond to try and help us! I work in retail and for someone to try to assist us to that degree was amazing!! It was a Saturday morning and they didn't open until 10am.. we got there at about 15 minutes before. (We thought they opened at 9) This gentleman came out as we were walking back to our vehicle to let us know it would be about 10 minutes. We decided to wait. 5 minutes later he came and waved us in. Then proceeded to give the best customer service I have...

I come in, buy multiple items, and they won't even allow me to use the restroom. Every time they say the restroom is out of order because of how old the building is. So Ace Hardware has no plans of ever fixing the restrooms? Really? So they expect me to believe this? Every time I come in the same excuse? So your employees have to walk to another location to use the restroom? I will never make another purchase from this lying establishment again. I'll be contacting the home office about this nonsense! Thanks cashier Wendy for causing your business to losing another...