Spa at Wind Creek — Local services in Bay Minette

UPDATED The spa contacted me and provided a full refund for my facial. Very professional and courteous of them.

I'm giving two stars because the facility is nice, the pedicure was wonderful, but the overall experience was stressful and left myself and my guests with a bad first impression. Let me preface by saying I've been an owner/operator of a successful spa in Florida for 17 years, and leaving a critical review isn't something I take lightly.

I had two facials scheduled at 11am, one facial at 12, and three pedicures at 1pm on Mothers Day. The morning of Mothers Day I awoke to a call from the spa at 7:20am requesting that I move one of the facials up an hour earlier than expected to 10am and another to much later at 3pm. They offered a 25% discount for the inconvenience, which was considerate. But the pressure to jump and run to get my friends to my house and on the road as quickly as possible and having such a huge gap between services was difficult, especially being as they're still not allowing food to be delivered to the spa.

We live 2 hours away and made it there 15 minutes prior to the 10:00am service. I let my guests take the 10am and 11am 50 minute facials, both of which ended up being closer to 40 minutes as opposed to the advertised 50. We waited the rest of the day for my Oxygen facial, a service I've never experienced and was anticipating. The esthetician was friendly and personable. My facial felt like a basic facial - all products, no tools etc. When she concluded the facial I asked her what portion would have been the oxygen part. She gasped and seemed to be checking a schedule and apologized for the oversight because she performed a different facial instead of the scheduled one. Even after our discussion prior to starting the service where I mentioned that I was new to oxygen facials and she mentioned it would feel cool on my skin. I asked her if she could just do a quick once over with the oxygen and she said she didn't have time. I felt so disappointed. We waited all day for a facial I could've given myself. My esthetician apologetically told me to go by the desk in the lobby on the way out because there was a $20 + 15% gratuity owed back to me due to the cost of the service I received and the one I had booked (and was asked to prepay for prior to entering the spa which I found strange). We quietly packed up and stopped by the desk. Even with 3 employees behind the counter, I waited behind one guest for over 5 minutes to discuss the mistake with the service only to be offered a $10 refund and no genuine concern for my situation. I forfeited the miniscule offer for a quick exit. I really feel like the facial being moved so late in the day and not receiving it in the end was such a disappointment and the cost should have been refunded by half price...

I've really enjoyed the comped spa appts, getting to know the employees and utilizing the spa amenities before or after different spa appointments such as massages and facials.

I wish I had used all of my spa comps all the years I didn't!! Had no idea what I was missing!!

Very clean, organized and orderly, well-stocked and safe. They offer lockers to store your personal belongings while you enjoy the spa.

You'll be given a nice comfy robe, flip flops..all you need is your swimsuit!!!.. and have access to the sauna, steam room, changing room, restrooms, showers, state of the art whirlpool/jacuzzi with multiple jets and mini waterfalls, fruit juices, water, snacks(like chex mix with peanuts and pretzels), vanity mirrors.

The spa is stocked with free lotions, hair products, razors, hair dryer, curling iron, hairstyle products, deodorant, qtips, cottonballs, an abundance of white towels, hand cloths, and even a swimsuit dryer.

A beautiful, relaxing, fireplace and comfy couches and chairs to relax on while you snack and wait for your spa appts to wonderfully, relaxing, gentle spa and nature sounds...very timely as far as spa appts so don't be late so you hve time to change into your spa attire before your appts!!

Wonderful, compassionate, knowledgeable staff and even a gift shop should you want or need to purchase any products used in the spa or for gifts or poolside, outdoor events attire, cooking studio(which I still need to try) gift items, and so much more!! If you have comps or not, I highly recommend WCA spa and everything is relatively reasonably priced...you just pay upfront for any services that aren't comped as well as gratuity. Enjoy! I always do!! I will try to take more pics next time...truly so much more to see and do than what I have...

My friend and I came here for a girls’ day, and overall it was a wonderful and relaxing experience! We booked a facial and a massage, and both were absolutely fantastic — professional, calming, and left us feeling refreshed. The lounge area was inviting with comfortable couches, light snacks, water, and even pineapple juice, which was a thoughtful touch. The staff was friendly and welcoming, which really added to the atmosphere.

One area that could use improvement is the hot tub/sauna space. The hot tub/sauna area could really benefit from a deep clean and some updating of the tile, as the current look feels a bit worn compared to the rest of the spa’s relaxing atmosphere. When we first arrived, we were able to enjoy the hot tub briefly. However, after our treatments and lunch, we returned and the entire area, hot tub, steam room, and sauna had a strong, unpleasant odor that made it difficult to stay. The hot tub water appeared cloudy, which made it feel like it hadn’t been properly maintained. It was disappointing since we were really looking forward to using those amenities as part of the overall spa experience.

We ended up moving to the outdoor pool, which was clean and enjoyable, but it wasn’t quite the same as being able to relax in the spa’s main water features.

Overall, this spa is still worth visiting for the quality of the treatments, friendly staff, and relaxing atmosphere. I just hope they take more care with the upkeep of the hot tub and sauna area so future guests can enjoy the full experience...