Genesis of Portland — Local services in Beaverton

Before I ended up purchasing a new car, I had done a lot of research over the course of year, and felt really confident about purchasing a Genesis. I could not have been more wrong. It all really started when they first delivered my car with a malfunctioning headlight, that still to this day is not fixed (1.5 years later). To the dealerships valet service scratching my wheels over and over again, to my car being damaged while in their possession and Genesis refusing to fix it. To mice eating out the insulation surrounding my fuel line, which lead to the mice eating the fuel line, causing the fuel to shoot out of the top of the motor, almost catching my car on fire. Genesis is using soy based insulation that is known for attracting mice, Genesis refused to cover the damage under the manufacture warranty despite the fact they have numerous lawsuits about this issue, not including the fact that Genesis does not disclose this at the time of purchase. Genesis tried to charge me 1,100.00 dollars to fix this, I ended up taking to another shop who replaced the fuel line with OEM Genesis parts for 375.00. Genesis connected services did end up paying for this in gift cards given for “other reasons” but with the understanding it was to cover the shop fee of 375.00. I honestly couldn’t be more disappointed in the lack of true information on the Internet about these vehicles. Lastly do not purchase their extended warranty. I’ve gone back and forth about suing Genesis. Ultimately, all I ever wanted was a good reliable vehicle, and a dealership with good customer service that valued me. Unfortunately that did not happen. Beware of purchasing a Genesis. For any potential customer I have attached only a few pictures of the damages caused from the insulation that Genesis uses to this day, the other few photos are of the damaged that happened to my car while in the care of the Genesis of Portland dealership. Most of which they refuse to fix despite having before...

Last week I purchased a 2021 tundra from genesis of Portland. My experience working with Moon was good. He was quick to respond to my questions and when I arrived he was quick to greet me and my wife. While checking out the truck, I noticed multiple scratches both driver and passenger side, I was ready to walk. A few moments later, the detail crew took a look and said no problem, we can get all those out by the time you’re done signing paperwork. I am leaving 1 star due to a few issues I had AFTER signing that is costing me quite a bit of money.. 1st thing, while walking out to drive away in a truck that cost me 40k+, I was handed a single key, no fob, no spare, nothing. I asked what the deal was and they stated that’s what they got on trade in. A few hours after the deal I had quite a bit of heartburn over this and reached out. I still have not gotten a response from the dealer. 2nd thing, it’s winter, this truck has been on the lot for a few weeks now, it’s rained while it’s been at the dealership. It had not rained since I bought the truck until Saturday 12/7. When I opened the door after this rain, the driver seat was soaked, headliner at the windshield soaked. Assuming this is a bad windshield seal that the dealer knew about but who knows.. I currently have plastic sitting at the windshield to keep the interior from being further soaked. ( see pics ) I’ve literally had this truck a week and between the keys and the windshield I’ll be spending over a grand to make things right. I would never refer any friend or family member to buy from this...

Bought a used car in fantastic condition from this dealership. Sales team (Alan Bradway in particular) was great and worked with me to give me time to consider my decision before purchase, which I genuinely appreciate. Very happy with the car. Issues came from elsewhere:

1. Dealer got me new plates which I did not need. I had stated that I wanted to transfer my old plates to the new vehicle, as I had just paid to have them renewed like 7 months ago. This means that I paid for it somewhere in the paperwork fees. Not happy about that.
2. The car had matte paint so I paid at time of vehicle sale for a full hood wrap at the dealership's service department. Left the car at the shop for a period while I was out of town, came to pick it up and saw that they only did a half wrap of the hood. Had to bring it back for them to redo it. Frustrating. Also, matte paint is fragile and I had given them ample time to do it right the first time. The wrap job itself is good. But no money back, not even an offer to be picked up or delivered home from the shop. I paid additional money at the dealership to have this done instead of taking it elsewhere. Nothing so bad that I'd condemn this dealership but these are easy mistakes that they shouldn't have made. If you shop here then you need to be on top of things--don't be lulled into a sense that they've got...