Shentel — Local services in Bedford

Today is the third day this month that the shentel service has had an unexpected outage. The two prior outages were for multiple hours and as the phone reps never have an eta I assume that will again be the case. Nothing like risking work from home employment due to poor infrastructure. On the upside... at least the service is competitively priced... OH WAIT.. it's basically double of Cox's prices in roanoke.. and dont look at their OWN prices for their subsidiary Glofiber as you might just shed a tear. The sad part is I literally paid for service at my new residence to them today because... I have no choice. God bless america. Your phone reps are underpaid (12/hour work from home? Lol) and undertrained. Should swap the hand sanitizer in the office to KY so customers walk in the door fully prepared.

Edit: service remained down until afternoon the following day. My personal 8-10 AM scheduled install at a different location began promptly... at 130pm. Spent probably close to 4 hours on the phone that day with 7+ agents and supervisors. Massive clusterfk is an understatement. If you're viewing this I'd say avoid the company but you probably are screwed and have no choice. Grab your ankles and breathe deep my friend. Even if your experience isn't as nightmarish as mine just know that you still won't feel any better even if they give you...

While I haven't been inside recently, Katrina is always a delight when I do go in to pay my bill.

However, I want to brag on the awesomeness of Josh, one of the service technicians. He is always the one that comes to my house whenever needed. Recently my new modem died. He came out and replaced it and checks in a few days later to make sure everything is still okay before closing my ticket. Due to our work schedule, he will come when technically it would be considered after hours and unavailable. He goes above and beyond and is the ONLY reason I'm still...

Great customer service although horrible product placement. Does not really show off the wide range of Shentel products. Also there is only one person to help customers and so come early or expect a wait. Lastly the entire room reeks of cigarette smoke. Also this building is closed from 1pm-2pm for lunch. Just more quirks to add to that...