Spring Oak at Bedford - The Elks Home — Local services in Bedford

My mom was a resident there for about 2 years, passing in November of 2022. It was such a mixed bag of some good helpers and some terrible helpers. They were understaffed, had very little security, there were numerous lost and stolen personal items, and miserable wait-times for assistance. Communication between loved ones of residents and staff was very inadequate; to the point of administering new meds without my authorization. At the last weekend of my mom's life, she was sent to the ER because the assistant nursing supervisor panicked, being ill-trained in how to deal with a specific issue. I did not know about it for over three hours because I was not by my phone. But the thing is, she didnt try calling the 2nd emergency call number of my husband, nor did she try to call me again, to see if I received their 1st message. Then, when she was returned back to the Elk's from the Bedford hospital, I was not informed. When I tried calling on a Friday night to locate her, no one answered the phone-either at front desk or memory care. I agree with one review where they stated that the supervisor and admin staff were way over their head. Since I live in the area, I have yet to hear much good about the Elks-or as they are now called Spring Oak, and it is very grievious. Unfortunately, the WHOLE Assisted Living system is broken and run by corporate greed. The elderly deserve so much more honor and respect on a daily basis than what they can receive at most of these places. If I had to do it over again, I would never choose assisted living for my mom. I would have sucked-it-up and had her stay with me and hubby and had hired help when...

My parents were at this facility for several months.. Their apartment was gorgeous.. Washer and dryer was down the hall so if we needed anything washed before laundry pick up we could handle that.. Nursing staff was adequate.. Some of the nurses went above and beyond what was expected of them while others didn't do too much.. Took 120 minutes at times for call bells to be answered (Short staffed was what we heard if we questioned) Nursing director (Amanda) is way in over her head and doesn't have the respect of her staff. Jeff Price (Director who just resigned) was way in over his head also.. NO one seems to know what to do on a daily basis.. I feel bad for the residents that don't have family members to check on them.. Activities go on daily but very few of the residents come to them and staff doesn't make it a priority to bring the residents to the activities. (Again short staffed excuse).. Now hearing about issues with staff calling out due to non payment of wages.. Someone needs to step in and help or this place and it's residents won't survive long. Food in cafeteria was good and cafeteria staff were the only ones who seemed to know how to do their jobs flawlessly. The Christmas decorations are nice and pretty but they hide the ugly and bad dysfunction on the inside.. I will NEVER view the Elks Home as a beautiful...

Spring Oak is a beautiful and peaceful place. I originally stopped by as a "secret shopper" and was pleasantly surprised. Juan, the Director of Community Relations provided an on the spot tour, answered all my questions and introduced me to other staff and residents. When I returned it was heartwarming to see how the 3 rock stars Juan, The Recreation coordinator and Mike was talking great care of my parent. They immediately took intiative, ensured proper equipment was retrieved and put together and added a few "bells and whistles". Juan engaged with my parents interest and encouraged socialization. Everyone has been kind and made themselves available for any of my questions and requests. I feel comfortable that my parent is in a good place in large part because of Staff members like Juan who genuinely care for people and demonstrate with their actions and engagement.with both residents and...