Target — Local services in Belleville

I am writing this letter because I was treated unfair by one of your employees. Her name is Kristina; I believe she is one of the supervisors at the Belleville Crossing St in Belleville, IL. I went there on October 23th to return some items that I had bought previously that were not the right size for my daughter. I had the receipt with me and the items (2 pairs of tights and a children’s dress). Since I did not have the price tag and the bar code with the items, she did not want to accept them. I explain to her that in order to try it on, I had to remove the tags and they were in perfect condition with the receipt included ($116.41). She did not want to listen; she seemed to ignore me and stated that she could not do anything for me because it was Target’s policy. I also told her politely that I’m a Target client and was not happy with the result. I asked her to show me where in the policy it stated that to return things the price tag was required, she declined to answer my question. I believe Kristina is someone who is not doing her job right. I often go to Target to purchase items for my daughter who is 3 years old, my family goes there often as well and we never experienced something like this before.

I was not pleased with this and asked my mother in law to take the items to another store (Edwardsville, IL) to confirm if Target’s policy was to not accept returns without the price tag. It was not, she was able to return the items without any problem. Now, I realize that it was not Target’s policy; it was Kristina the person who did not want to help me and exchange the items that were in perfect condition. I also believe that she discriminated against me and did not want to help me at all, even after I asked her to make an exception for me. Situations like this are a perfect example of discrimination and bad customer service. Hope to hear an answer...

I came here with a friend with bad mobility problems and has handicapped parking access; After entering the store, I noticed no motorized carts were available, so I helped my friend back to her car and did her shopping for her while she waited for me; I later noticed a young woman maybe 5 months pregnant riding a motorized Cart while shopping with her other 2 young children; Not once did I see another adult with her to help; If she had someone to pick her up at the door when she was finished I could understand but she didnt- just got off the cart with her bags and walked out the door to her car! NEWSFLASH LADIES: Being pregnant does not automatically entitle you to one of these motorized carts! Do not use these unless you absolutely have to and think how you would feel if you had a disabled spouse or parent who needed one at a store and someone was using one who didnt truly need it; If you can walk across a parking lot and take 2 young children along with you without help, you do not need a motorized cart and my friends car was the only vehicle in handicapped parking; Please have respect for those that really need these carts! Target needs to monitor this...

I have never been to a store that treats their customers with the utmost respect. If ur in a department an u need help they r ALWAYS so willing to help no matter if it's their department or not. Now I can't say that for Wal-Mart. Every time u go into that store anymore it's like a ghost town. Not a sales associate in sight. Oh an don't ask if they can help u if it's not their department. Cuz the 1st thing out of their mouth is " ITS NOT MY DEPARTMENT, But let me go get someone for u, " an disappear in a split second. Also Target is the 1st store I've gone to where they will deduct $.5 cents for every target bag, or any reusable bag that u bring back an use. Also, they have the cartwheel that gives u so much off on select items that may or may not be on sale. U can double stack with coupons. An last of all the Target Debit Card that u can save an 5% off ur total purchase over all ur other savings. Wal-Mart doesn't even come close to saving u that kind of money. I'm a Target Gal...