Panera Bread — Restaurant in Belleville

Being a local business owner, I realize the importance of having a good, respectful staff. We always take the absolute best care of our customers. This being said, I hesitate to make this post, however my daughter has been targeted twice this week at the Panera at Belleville Crossing across from the target store near Belleville west. The bottom line is this, twice this week she has gone through the drive up for an ice coffee, Both times she has had a black cricket in her drink. The 1st time being on Monday morning at 8:30am she thought was a fluke, but it happened again this morning at 8:30qm. She went inside and the manager gave her a refund on the drink. I called the store manager this evening as I learned of the event, and I was shut down. It’s pretty hard to know who is doing what when you travel the drive up, but make no mistake this doesn’t happen twice without intention. The store manager this evening pretty much said tough Luck! Go to a different location next time. That is customer service at its best Panera at Belleville Crossing. My intentions are not to damage the owner of this business, but to get their attention and to take forcible action against the cowardly actions of this or these individuals involved in such a gross, and intolerable action. Shame on you for damaging your...

Yesterday at the Belleville Chili cook off I came in to the restaurant with my friends. I was going to buy a drink to go with my chili. I sat down for a second to set my chili down with one of my friends. Then a guy who looks to be the manager comes over to me and says aggressively, "You can't bring that in here! OUT NOW!"

So I walk out. I didn't say anything to him. Yet, he gets in my face like that. The real thing that made me angry was that when I came in, there was an old lady who was eating a bowl of chili in a styrofoam cup just like I was. He didn't say a thing to her.

I don't know what this managers problem was. My opinion is that he got in my face because I'm a teenager. And he probably was tooscared to go to the old lady and do that to her. I know that some people think that all teens are going to talk back to you when you tell them something, but not everyone is the same.

Note to that jerky manager: I'm sure you were tired. I get it. But, that doesn't give you any right to be mean to me like that. I wouldn't be writing this review if you just kindly said, "We don't allow outside food. Please exit the restaurant." That is how you be courteous and kind. Have a heart, man.*

*It was my birthday that day and the first time a restaurant worker...

Was so happy to moving in an area with easy access to Panera. I’ve heard food is better when you have to fight for, I’ll keep that in mind. Drive thru or delivery there is bound to be a problem. If you utilize the drive thru at the Belleville Crossing location rule of thumb - never order more than 3 menu items. Otherwise something will be missing - trust me it never fails. Requesting a delivery? Any requests after 5pm is taking a risk. Twice in one month my food was stolen. The first time Panera made things right, I was pleased and decided to continue doing business. The second time the store’s staff dropped the ball. The manager advise (paraphrasing) - because they’re app uses a third party delivery service (door dash) they’d have to contact their delivery vendor (I assume) to determine the best course of action regarding monetary compensation given this has happened twice. The manager assured me the food however would be remade and they’d get a “dasher” back within 20 mins. The said she’d call me back within 20 to pass down the resolution. Well 45 mins went by I called the store 2X no one will answer. So I get no food, no money back and an unnecessary trip to the store during the day to speak with someone that can at least...