Ebony 2 Ivory Beauty Supplies — Local services in Bellevue

Sent my senior citizen mother to buy something and she got the wrong thing. Immediately called the store when she got home and the woman who answered said we don’t normally refund but I will allow you to do so as long as the item is unopened and has the receipt. Went the first next afternoon to return the item and the woman working was super dismissive in a matter of “trying” to be professional. I’ve been in customer service of over 10 years and that was one of the most negative interactions I’ve had with a store employee being dismissive to the matter at hand. I will never support again a business isn’t honest with their customers and stand behind their employees indicating a return is possible to be turned away. Hopefully no one else experiences what I did and luckily enough I’m mature to never come out of character for matters out of my control. I will just simply spread the word to everyone to think twice before shopping & get names...

I stopped by earlier this week just to check them out. I had previously called after mistaking their listing for a black hair salon, asking for style pricing. The professional and kind response from the guy who answered the phone convinced me that I wanted to check it out in person. It is small but well stocked, well organized and clean. It is so nice that I can pick up needed hair supplies out here rather than having to go to Lee Beauty (nothing wrong with them, just the opposite direction I need to go). The young man was very welcoming and not pushy at all. Did not give me a stare down when I walked out without buying anything, just cheerfully let me know that if there was anything I needed that they didn’t have, they would be happy to...

As I walked into this beauty store, I was pleasantly surprised it was a black owned business. You can feel the good positive family vibes at once. I purchased some pre-stretched hair with 4 bundles in it. This pack was the easiest hair I have ever used. I am a beginner braider, (meaning I'm only doing my hair) lol, and anything to make braiding easier and faster is much appreciated. The owner was sweet, professional, and KIND. I will definitely return to this BLACK OWNED BUSINESS. THEY CAN...