Seldens Designer Home Furnishings — Local services in Bellevue

My search was broad and lengthy for a recliner chair that would serve as a statement piece in terms of beauty as well as comfort. After several months, I feared my search would be futile. Then I visited Seldens in Bellevue and hit the jack-pot.

I’ll start with delivery. I cannot commend them enough; a definite 5! Initially, the delivery team, led by Jeremy, despite their best efforts and through no fault of their own, were unable to complete the placement of the recliner. It would not fit through the interior doorway of the designated room. They removed the door from its hinges and attempted every re-positioning possible. They initially brought the recliner inside through the garage; then took it back out and entered through the front door and down the split-level stairs. That too did not accommodate the maneuvering needed to affect access through the doorway of the room.

The 2nd delivery team which came a few days later; were Robert and Zach. They earn a very impressive 5+. By their arrival, I’d had the door frame/jamb to the family room removed by a third party, Tapas Home Repairs, to widen the doorway opening. Skillful maneuvering was still required to get the recliner through the doorway with probably less than an inch of leeway on either side of the recliner. Strategizing was surely in play to accomplish clearance. They then thoroughly examined the recliner to ensure it was in prime condition; no evidence of damage from transport and complicated delivery. The lead discovered and corrected a minor scratch on the leg. They plugged-in the battery pack and neatly tucked the cord away after placing the recliner where I wanted it. The team was absolutely outstanding. Thank you!

Now for the Service Department; specifically, Kevin. He too, earns a 5. Kevin initiated contact with me as follow-up to the first, incomplete delivery. He referred a home repair company that Seldens regularly uses for delivery-related repairs, and assisted in coordinating the scheduled removal/replacement of my doorframe/jamb and return of a 2nd delivery team to complete the recliner placement. I appreciated his customer service skills, initiative, and engagement in affecting a positive outcome. Actually, in my view, Kevin “saved the day” for me. Were it not for his intervention, I would have resigned myself to the seeming inevitability of having to return the recliner to the store. His courteous, friendly demeanor served him well in effectively dealing with a difficult customer service situation. Thank you, Kevin!

Before my final comment about the recliner itself, I’d be remiss if I didn’t commend the sales manager, Chris Busby. His involvement at my request, and positive resolution, eclipsed the concerning experience I had in the later stages of the sales process with lack of communication and status updates. His intervention was appreciated, which resulted in a swift and fair resolution.

Finally, I absolutely love my recliner. Despite the few hiccups, I highly recommend Seldens. Their inventory, though pricey, is...

The Stickley cocktail table I purchsed was fully wrapped when I arrived to pick up (Selden's was unable to delivery when I needed). Upon arrival at home, unpacked to find a gouge in the tabletop. So...called, they offered to buff a showroom sample and bring it to me to exchange it out on the subsequent Saturday.

I changed tickets whilst overseas, to fly home early to make that appointment happen on our agreed upon delivery date.

Arrived home, called to confirm only to hear "oh sorry...our guy got sick, I thought they called you...should have it next week. Excuses consisted of "tried to call but mailbox was full etc,", "didn't have your email" didn't have other tel, etc. No missed calls, no message, no text, no email (despite receiving my invoice via email). Given my two mobile phones, text, whatsapp, messenger, telegram, wechat, 3 email addresses, and traditional USPS mailbox, seems unlikely the claimed attempt was legitimately made.

Update: I do appreciate the follow up, of course tbd - if things do get resolved this week. Hopefully they do. Guess 1 can go to 2 pending actual performance.

Update 2: Well, the third time was a charm, Selden's went out of their way to correct the issue, and compensate me, much appreciated. I'd still like to have had everything work the first time. Doesn't seem like a stretch to just have an undamaged item the first time, or have the appt kept the 2nd time, but they did try after the initial 2 failures and corrected everything. I think I can give an average score of...

The customer service of Seldens is great and I’m especially impressed with Tri! She is one of the best customer service representatives I have ever met!

We ordered a bunch of furniture from Seldens, upon arrival, we found there were some defects on the dining chairs and bar stools. I contacted customer service at Seldens, and they are quite responsible. In the beginning, sometimes I needed to send emails asking for updates. Then our case was handed over to Tri after previous representatives left the company, and she handled it really well. Since the furniture is customized, it took the factory some time to produce the new chairs and stools. Tri kept us updated by sending emails and making phone calls 3 times a week in the beginning, then weekly. She followed up with the factory and us actively, making sure we knew everything we wanted to know with the progress. For one chair, I remembered it was replaced 2 or 3 times because we have a high standard and we were not 100% satisfied with the first few replacements, since there were some very small defects. But Tri was always very patient and offered several options for us to proceed. In the end, we received the perfect chair we wanted!

I’m really satisfied with Seldens’s service. The furniture they carry is really nice and modern, and most importantly, if anything goes wrong, the customer service department is very responsible and you never need to worry about follow-up replacement. Thank you Tri, for the excellent service...