Design Within Reach — Local services in Berkeley

Be super aware of design within reach. I bought a bedframe a few years ago for almost $3000, I called up for customer service and the person told me it was my fault because I had moved even though I hired white glove service and since it’s outside of warranty. They don’t even have their own service team. What type of company claims to be a Fancy timeless piece company and wouldn’t even have an in-house staff to service their pieces that they make they don’t even have a design partner or like a set partner that they recommend I told their customer service person I would pay my own money to fix it and they didn’t even have anyone to recommend me to work with what k Beautiful showroom, terrible post-sale support. We spent thousands on a bedframe in 2019 that now squeaks worse than IKEA furniture. When I called for help—even offering to pay for repairs myself—the rep said there was nothing they could do because she’s in Philadelphia and I’m in California. Couldn’t recommend anyone or provide any solutions. For a premium US brand, this is unacceptable. The sales experience is great, but once your warranty expires, you’re completely on your own. Even big tech companies with outsourced support try harder than this. Expected much better from a “luxury” furniture company.

Order Number: DWR6534970

Cove Bed Cove Bed Size: King Finish: Oak

Total $2,789.08

A few years later, you call customer service tell them you’ll spend your own money to fix their product and they tell you sorry your shit...

Buyer beware - 10% restocking fee. I put in an order for a Herman Miller chair. I wanted the sales person to earn commission so I put in the order over the phone after seeing the chair in person. Their delivery service delivered the chair about three months later. The team just dropped off the box and did not allow me to fully open and inspect the chair. I found the chair had sagging leather and was not worth the nearly $3,000 price (Design within reach, really?). I called the next day to set up a return- the sales person says- "Oh your sales person is back next week, she'll call you then." Great customer service! I insisted on processing the return with someone else who explained the restocking fee. I told them that I refused to pay their fee and that I was not informed of it when I placed my order. Her retort, "Our policy is all over our website!" Very helpful on a phone order!

This store does not care about customer service in the least, take your business elsewhere. (I returned the chair and did not pay their ridiculous restocking fee on a defective item thanks to my credit card's excellent buyer protections).

Lesson learned - "Design Within Reach" should really be called "Design...

We ordered a mags corner sectional back in Sept 2021. It is now May 2022 and we have yet to receive it. We sold our previous couch months ago based on the promise that our sectional would get here in December. Then it was pushed to February. Then to May. And most recently to June. I understand there are supply chain issues happening worldwide but how does an item get pushed back so many times without any true update of where in the process it is. We are now couchless and waiting on a couch that might or might not get here 10 months after ordering. I just...