Gray's Furniture — Local services in Berwick

Sad to write this, as the first time I purchased from there was smooth. (Beast Recliner). But after calling them back on May 23rd for a specific few pieces of a bed set, it has been terrible. This was a three month ordeal.. It was a specific order and I had no problem waiting, but they did not call me either of the two times it was delayed. I had to call them. Then they tell me it's ready to be delivered so I sit home from 9am until I call at 4:30 pm and they tell me it's not coming and sorry no one called. Then I call after not receiving a call back and they say it was on the truck but accidentally got sent back to the warehouse. When I called Mike to cancel and just get refunded, 5 days later I found myself calling again because I had no call back. Waiting is one thing, but no communication or care for inconvenience is something else. It's...

THIS STORE WAS A PLACE I WAS IN AS A LITTLE GIRL AND LIVED A FEW BLOCKS AWAY....WELL AT 44 YEARS OLD,AMAZING THAT MIKE REMEMBERED THAT LITTLE GIRL ALL GROWN UP! I WAS TOLD BY A GREAT EMPLOYEE WHO MADE A DELIVERY ABOUT THE 2ND HAND LOCATION,BUT MIKE CAME UP WITH ALOT OF HELP AND DUE TO MY SEVERAL HEALTH CONDITIONS AND NOT SURE BECAUSE I AM NOT THROUGH ALL MY MEDICAL ANSWERS,IT WAS BEST TO GO WITH NEW, AND WE WERE ABLE TO DO SO WITH MIKE AND FINANCE COMPANY. THANK YOU SO MUCH FOR THINKING AS I DIDN'T! GREATFUL TO THE FAMILY BUSINESS STILL THERE AND ADAM FOR MAKING SURE TO NOTE ABOUT MY SITUATION AND MAKING ME AWARE OF OPTIONS AND THAT IT WAS STILL THE FAMILY I KNEW 42 YEARS AGO...THANK YOU FOR WHAT IS SO FAR DONE,AND MORE WILL BE COMING....YOU MADE A HORRIBLE TIME IN PAIN AND UNCERTAINTY ALOT LESS STRESSFUL FOR MYSELF AND YOUNG SON'S. THE...

Bought a southern motion loveseat and couch from the store a year ago. Couches arrived and did not look like the product we purchased in store. Very poor craftsmanship, lumpy, and puckered/crooked stitching. Within a month, the padding in the kick outs was pushed to the bottom. Grays offered to fix it by sending it to an upholsterer. From conversations, it sounded like this is a known issue with the product. Upholsterer fixed the kick outs; however, did not remedy any other part of the couch. Delivery men never gave advance notice of day/time when they were going to pick up/drop off couches and would call when they were in town asking if we were home. Overall very disappointed with our experience and would not recommend buying from southern motion or...