Cedar Ridge Behavioral Hospital at Bethany — Local services in Bethany

I am giving this facility one star for the following reasons: irresponsible, uncaring nurses (with the exception of a couple, like Mike, who were amazing, kind, and supportive during a difficult time.) one nurse imparted her own religious views during a group therapy session, which I felt was hugely inappropriate during group. a couple of other nurses were also rude, negligent and cold, so I have no idea why they decided to work in a mental health facility. the techs (especially Aaron and Thaddeus) were AMAZING, and funny and super understanding and supportive and helpful. they could make a gloomy day a little brighter, and never made me feel bad for asking for anything like some nurses did. they were also willing to talk with patients about their mental health issues, and I could tell they really made a difference to some of the other patients. Earnest and Trey were also amazing techs. if anything, the techs did more for the patients than the majority of the nursing staff. if you have a choice in selecting a facility during a time of need, don't pick this place. unfortunately I didn't have a choice. the rooms were frigid, and patients whose clothing didn't fit the "standards" were forced to wear papery scrubs, and not allowed to use a blanket outside of the room to keep warm, which I felt was grossly inhumane. I have been treated in other facilities where you were at least allowed to use a blanket to keep warm. I avoided using the showers, as every time you walked by them they smelled strongly of sewage. the food was disgusting. also, I have never been in a mental health facility where a menstruating woman couldn't use tampons, and wasn't allowed to have anyone bring them to the facility for personal use. I felt that this was sexist and wrong. all in all, if you are having mental health issues, please, please don't go here. I would say it's a step above jail, at any rate, but with the exception of a handful of staff, it is not a great place if you are having problems. the therapist, Adrian (sp?) was awesome, and as far as the group therapy sessions went, the one session I had with her was amazing and I genuinely learned useful things to help with communication. Mike conducted nursing groups that were entertaining, informative and genuinely engaged patients. I hate to give this place a low rating because of some awful nurses and the overall standards of the facility, but it is what it is. I was especially disgusted by one nurse, who was negligent to a fault. I was sitting in the lounge area, reading for a good twenty minutes or so. I went to go to the restroom for a few minutes, to come back to her "looking" for me and saying she couldn't find me. another time I slightly cracked my door to use the restroom, as the only thing separating you from the door and the public in the hallway is a curtain. she came up and flung my door wide open and left. it was a gross invasion of what little privacy you are afforded. the rules were also not consistent. a Nurse Dickman, told me I had to remove all of my facial piercings and earrings. I did, even though I told her that it would close up relatively quickly if I did so as it is a lip piercing, and the inside heals fast. however another girl there was able to wear her nose stud, and said all she had to do was refuse. another patient was allowed several hoops in her ears. I think if you're going to make rules like this, you should be consistent. thankfully I was able to get my piercing back in, though it was painful. I feel bad giving such a bad review of a place where there are some genuinely good, caring people working there. I understand many are working long hours and caring for several patients going through a variety of mental issues at one time. but this place isn't beneficial, and if you have a choice, don't pick this place for yourself or your loved ones. but many thanks to those individuals who made a very depressing and dismal experience a little bit brighter for their genuine caring attitudes and attentiveness. you are in the right...

I had 3 major complaints with Cedar Ridge's Outpatient Program:

1. I was discharged w/o my consent on Thursday after I was verbally assaulted & demonstrably threatened by another group member on Monday. I confessed to heightened anxiety, hypervigilance, IBS, and rehearsing defensive actions in my head over the next couple days. This outburst occurred after I discussed how the political violence & ensuing rhetoric over the previous week was causing me intense physical and emotional discomfort. My authentically Queer personal/political/religious/lifestyle perspectives offended his delicate Conservative Christian sensibilities & he went off on me - throwing his phone on the ground, rising out of his seat, yelling at me, waiving his fists, & slapping a full styrofoam cup of hot coffee across the room / all over the gentleman who was seated halfway between us. I confessed to heightened anxiety, hypervigilance, IBS, and rehearsing defensive actions in my head over the next couple days. However, despite filing a formal complaint against him, I was the one discharged from the program - without my knowledge or consent, and "for my own safety & comfort." Bullshit!! This was straight-up cowardly behavior by the Care Team and it violated the promises of confidentiality & the conditions for good-faith treatment decisions that were regularly made by the program's staff to new group members.

2. The Cedar Ridge Marketing Team has been courting the Tinker AFB acute mental health service exclusivity contract, but without considering the necessary changes to admin process, treatment logistics, or staff overhead. They are pushing through changes too quickly, without considering the implications, and are already inundating the group with Military personnel, while lumping Vets, First-Responders & general population civilians in the same group. This exposes the civilians to potential secondary trauma from what the Vets & First-Responders recount in group. In my professional & ethical opinions, this practice is completely unsafe & immoral.

3. The outpatient program is run with so little overhead support that the group's only Therapist frequently has to place the group's treatment work on hold while she deals with the program's administrative work, leaving the group members to sit & wait for 20-45+ minutes at a time, several times per week. This has led to several hours per individual, per week of wasted client treatment time during treatment hours - more than I have ever witnessed before in any professional environment - and results in clients' insurance being billed for several more hours of treatment time per week than we ever actually received. We also seldom started, ended, or took/ returned from breaks on time. These are ongoing issues & the biggest organizational mess that this Management Consultant & Process Improvement Project Manager has ever witnessed.

I have reported all of this to local Police, the County Sheriff, State Police & OSBI; as well as ODMHSAS, OSDH, the Joint Commission & both of my Insurance Companies. Be prepared for the investigations that are undoubtedly headed your way.

UPDATE: Despite responding to this review & asking for my contact info, Cedar Ridge has done ZERO FOLLOW-UP on my...

Horrible place to stay and feels like a jail with how strict their rules are and how they treat patients. Staff screamed at me constantly,they drew blood from my hand twice, there was one day they conveniently forgot to tell me the shower was broken, and they completely ignored my very painful physical condition which requires a strict diet.

They also lied to me about medication they put me on, slammed doors loudly to trigger me when I was trying to sleep, took away my phone privileges for something that wasn't my fault, and threatened to call the police on me because I was having a PTSD panic attack. I was already traumatized enough as was and these people were professionals who were supposed to help me.

This hospital is one of the highest ranked in our state but staff thought that just because someone told them I experience psychosis that meant I wasn't deserving of being treated with kindness so I felt like I was less than human.

P.S. No, I am not contacting you and I was given much better care in this facility when it was owned by Deaconess Hospital. How this place still passes inspections is beyond me because I've stayed in other facilities with better treatment too.

This hospital was turned into a prison and just because we're mentally ill doesn't mean we deserve to be treated like inmates. We don't get the help we need when they receive threats to call the police on us and I wasn't the only one that happened to.

I told them not to send me to your facility because my insurance doesn't cover it and you're lucky I can't sue you for how I was treated after all I got out of it was a massive bill. I wasn't given a choice in the matter because someone else lied about my panic attack and said I was psychotic.

For the welfare of your patients, please sell your facility to someone who actually cares enough to do background checks on your employees because therapists should know the difference between a PTSD panic attack and a bipolar manic episode. I was treated like a homicidal maniac and it's a well known fact "all bipolar people are...