Mills Hardware — Local services in Bethel

3 stars because I'm a reasonable person. The store has most of your small business and or hobby hardware needs and meets their customers demands for the most part I think. However... the owner has been rude to me on several occasions for no other reason then my appearance it would seem.. the first time I walked in, he was pleasant "not really helpful" but I wasn't in need of assistance. Every single time I visited the store since was not a very good experience. He would talk to me as if I were stupid, act like a smarta$$ and make unnecessary comments as if I were an inconvenience to him by asking minor questions about in store products available. He came off as miserable and thought highly of him self. After the last visit, I no longer spend my money here. Customer service goes a long way with every day...

I called Mills Hardware based on this business being listed on Efficiency Vermont's website as a pellet dealer/ installer. I asked the person whom answered the phone to speak to someone about pellet stoves, and was told they're not a pellet stove dealer. I told them that's fine, but they should be aware that they're listed on Efficiency Vermont's website as a dealer. The person I spoke with said it sounds like Efficiency Vermont's error and proceeded to hang up on me. Very rude. Will never do business with this company based on this...

Brad at Mills Hardware is a fantastic guy. Everything he sells is priced closely to the bigger stores but with small town service. His inventory of Milwaukee tools is better than any other small town hardware store and he will custom order anything in their catalog and he charges what Home Depot does. I have had multiple special orders of the last year. I love this place and the customer service can't be...