Encounters of Big Rapids Smoke and Vape Shop — Local services in Big Rapids

I see a lot of complaints on here about them not replacing your vapes. As someone who has been vaping 7 years and shopping at vape stores in over 30 states, every vape shop will not replace your defective vape. You have to contact the manufacturer yourself. Is it an inconvenience? Yes, but it is not the shop owners fault. Every vape is bought at your own risk. These owners are the most respectful, kindest, and sincere people I have met in Michigan. I am terribly sorry some of you get defective devices, but please stop bashing good people and go after the people who...

Worst experience ever. Bought a $50 vape pen, the Smok novo x pod about 3 weeks ago. It stopped working on pod #2. I called and spoke with owner. First she said "sorry outside 30 days we can't do anything". I said I think it may have been 3 weeks, she then said "we dont have any return policy. It worked when you left the store" What a joke. Take your business elsewhere. Quick to sell you something, and not stand behind it.

Update. I went online to eightvape and paid half-price and got a two year warranty. Good luck with your bs...

First time visitor. Looks very nice inside. Actually I love the sign outside too. When searching for a shop in BR, your frontage sign is what made me check you out haha

I'm not super knowledgeable about vaping. My roommate usually does all that. But being away from home i needed a new pen. The young lady working greeted me right away and was awesome in helping me pick the right one. Very good first impression...