T-Mobile Authorized Retailer — Local services in Big Spring

I travel for work and tomorrow is my daughters birthday. She was undecided on what she would like for her birthday so I threw out the idea of a new phone. I am here in Bog Spring for work and I walked up told Ms. Mary and said I would like an iphone 14 pro max in black on an EIP (NO JUMP!) with P360, with a privacy screen protector, a case, and a pop socket. Not to mention I said I want to upgrade my daughters line but me get the new phone and then transfer everything from the Samsung over into to 12 pro max iphone. (and she would need to transfer my stuff from the old iphone into the new iphone) The entire staff was laughing saying man I wish every customer came in and knew exactly what they wanted! Dropped all the devices off with log in information and passwords and said that I would be back later. And just like that it was done! All items from the old iphone transferred into the new iphone, and she went a step above and even transferred my daughters from Samsung to apple. No questions asked no complaints no hassle at all! I let Ms. Mary know that I wanted to finance the new phone but pay for all of my additions (screen protector case etc) up front and no need to finance. She collected my money and asked if I would need another charging cord and plug for the wall. I said no then when I went back I told her I should have gotten it to begin with just because the daughter was getting the old phone. No hassel at all Ms. Mary got me all rung up and checked out. Ms. Mary gave me a goodie bag of candies and treats for my daughter and told her happy birthday! T-Mobile this lady is a kepper!!! I will definitely drive from San Angelo (where I live) over here just to upgrade my devices anytime! Everyone is always saying the bad experiences on reviews and Ms. Mary deserves MANY good reviews! I wish I could...

Not recommended. Very poor customer relations, with I don’t care attitude. Not a corporate store, and will not go along with arrangements made by Customer Service. Seemed very eager to just disconnect our service and close our account as a resolution to our issue, offered to do so a few times during the conversation. Very unfriendly and uncaring. Was not interested at all in saving a customer. You will be very much better off to just call the 1-833 customer service number for T-Mobile, or drive to Midland or Odessa to an actual corporate store instead of this one. This non-corporate store will also not honor promotions offered by T-Mobile on their website and customer service number, and also will actually charge extra setup fees and surcharges that are not imposed when calling the customer service number or going to a corporate store. You should just ignore this Big Spring Store, and call T-Mobile or visit a corporate store in Midland or Odessa instead. You will get a better deal, and much friendlier service. To be specific, the employee that we experienced this with, is the younger guy with braided hair and necklace...

Sept 15 customer service was EXCELLENT. Home internet wasn't working well so I went in on Oct 30 to ask about canceling. I was told I could bring in the modem and they could cancel and print out the return shipping label. Today, I take it in and now they can't cancel because "T-Mobile will want to talk with me, the customer." I'm in a T-Mobile store... I respond, "I guess there was a misunderstanding because I thought I could cancel and take care of everything here." Another worker, not helping me interjects, "We don't have to help if there's going to be an issue." We go back and forth, again, this rep isn't helping me, they're with another customer. So I call T-Mobile while I'm in store and cancel and was told the store "could cancel but won't because it affects their numbers." AVOID T-Mobile in Big Spring. The manager in Sept was AMAZING. I felt they were trying to intimidate me today, almost...