Cloudz Vape and Glass — Local services in Billings

If I could give them a 0 I would. Went twice, showed them my device and asked for advice as I am not from the US and didn’t know what would work. Twice I brought the liquid back let them try it in my vape (I changed the pods out twice too) they tried it themselves and said it was awful yet despite the manager telling me yesterday that if I brought it back I’d be able to swap it or get a refund he then tell me that that’s no longer the case and I need to buy something else. He was extremely rude and dismissive, I explained that I have worked in retail for many years and understand it is frustrating to deal with customers sometimes but the way he spoke to me and looked at me was disgusting, he then followed it up with I’m going to have to ask you to leave you’re being disruptive because I said I wasn’t happy that I had wasted 50 dollars on something they wrongly sold to me and told me I’d be able to return.

Moody; unhelpful staff, bad attitude and clearly not very knowledgeable on vaping ironically. Also tried to throw the new guy under the bus saying he was new so that’s why I was given the wrong advice, for the record the new guy was the only one who was polite in anyway and understood decent customer service. Please bear in mind that I’m a 5’2 college student and this man is a tall middle aged man and I am having to explain basic decency and customer service to him.

Went back in and again was very friendly and asked for manager details and he was rude yet again and reluctant to give me...

I have been faithfully going to this store for a long time. I buy 3 or 4 disposable vapes at a time. I opened my last disposable that I had purchased on my last visit a couple weeks ago, and it was defective. It would not work. I take it in to the store today and I am told that there is nothing they can do for me since it has been longer than 24 hours since I purchased it. I'm out $25 for a defective product sold to me. Be careful if you buy several vapes at at time. Open them all up and try them because they have a 24 hr return policy! Disappointing! I have heard great things about Vintage Vapes, I will be...

Went in to get coils (which were priced decently). The kid behind the counter talked me into spending another $15 to get a $3 discount for spending $30 total. I asked him to help me pick out a juice and made sure to tell him I can’t stand menthol or “iced” ejuice. He picked out a juice and sold it to me of course it was a menthol juice. Went back an hour later tried to exchange, no exchanges and no refunds. He tried to get me to buy more juice with his discount. No thanks I won’t ever go back and I’ll make sure to tell everyone I...