100% FANTASTIC PLACE. I don't write many reviews, but this one is worth it. I had one of the best customer service experiences I've ever had in my life here this week. To start, the wash itself is brand new and beautiful and does a great job. Unfortunately, I did have an issue where the paint on my hood was damaged due to some dirt on one of the wash brushes. I was expecting it to be a nightmare to deal with, but I was treated with an incredible amount of respect and care in getting my paint repaired and buffed. Zero cost, zero hassle beyond driving to the body shop. I didn't fill out a form, I didn't pull out a credit card, I didn't have to sign anything. I spoke to the manager, Sara, had a very easy conversation, called the body shop, got in immediately, they fixed it same day, I drove away.
If every business operated this way, I'd happily pay double for any good or service I ever purchased. If the wash doesn't get your car fully clean, go back through, I'm sure they'll comp it. If the unlikely event of damage happens, talk to them. If you want fewer brushes, they can even program that in on the fly. Give them your business if you like to work with kind, competent people that make your life and the...
Read moreI am very dispapointed in they way my displeasure with the service being auto pay, when I was not told this would be put on autopay or provided anything stating this will be on autopay. When I told the employee that I was going to cancel and finsih the month out. When I stated if I want to conintue at this location I will pay monthy onsite. I could not purchase monthy useage only and it had to be set up with autopay.The worst part is the employee said I could go some where else to pay montly. I know if I where to tell a customer at my place of employement go somewhere else I would no longer be employed. I have like the service until this point. I guess after this month I will go somewhere else as my business did not seem that important. Good thing there are alot of carwashes in our area should be easy to find someone that wants...
Read moreHad the monthly membership here. Took my car once and noticed a few small scratched in areas that could only happen from a car wash, not another car. Chalked it up to a bad experience, went back once more and more scratches all over the side of my car. I submitted a complaint and they called back trying to to say the scratched must have already been there and they weee closing the case. The pictures they showed me they took didn’t even include the scratches that I pointed out. They treated me like I was lying but you can clearly see from other reviews that this happens often! A friend took theirs to the same location and they said the right side of their car didn’t even get washed. They lost 3 monthly memberships due to shoddy work and uncaring staff. Avoid if you like your car to...
Read more