Dog Star Rescue — Local services in Bloomfield

I recently adopted a retriever & labrador mix dog that is just over a year old. Within one day of having him, he was showing signs of aggression & was trying to nip at me. On top of that, he had major separation anxiety & would NOT leave my side. I tried different things at home to make him comfortable, but it got worse & I got to the point that I did not feel safe having the dog in my house anymore. I reached out to Luke, who was the volunteer who assisted me with the adoption to let him know what was going on with the dog & that since I didn't feel safe having the dog in my home that I had made the uneasy decision to surrender him. Luke responded very quickly & nicely to me. He let me know that a different set of volunteers would contact me. The next day, a woman named Rachel emailed me. She stated that it's normally a 2 week process to surrender a dog back, but that I could surrender him the following day. I was not comfortable keeping the dog for another night. The aggression was getting much worse along with the nipping. My fear of him was setting in with me & the dog definitely noticed this. I replied back, letting her know my concerns & said that I needed to bring the dog back the same day & that I couldn't keep him in my home for another night. She then called me. She stated that they are all volunteers & work full times just like me & that she had to walk away for her job to handle my issue. She then stated that the dog did not show signs of this behavior in the foster home & didn't understand where this change was coming from. I then got emotional because honestly, the decision to surrender the new dog that I truly wanted was not an easy one make & the way she spoke to me made me feel they were blaming me for the way that the dog was behaving. It was very upsetting & I told her that I really don't feel safe having this dog in my home for another night. Then she said, "Well again, we're volunteers & all work other jobs & I should not expect them to drop work to help me, but I'll get back to you (very rudely)." She called me back a few minutes letter & said they found someone to foster the dog, but since the foster person couldn't get the dog until the following day, I was going to have to pay a $35 boarding fee if I wanted to drop him off same day. I said that was fine. I figured since I did say in my email that I did not want the adoption fee back because I wanted the dog to find his forever home, I was a little taken back about having to paid more money. Especially because if the circumstances.Thankfully, there was a different woman by the name of Nicole that was there to assist me when I dropped off the dog & she was very nice & understanding. I had recently lost my dog of 10 years about 2 months before adopting a new dog & honestly I would have considered adopting again from DSR even though it didn't work out with the dog that I first adopted, but after Rachel's demeanor towards me, that view changed & I will not come back nor recommend anyone to DSR unfortunately. Volunteer worker or not! You don't talk to people like their garbage & make them feel like their current situation is not valid because someone in a foster home said something different about an animal. My last dog was a rescue & I treated him the same way that I treated this dog & I never once had an aggression or behavior issues with my last dog. Clearly, the dog & I we're not meant to be together & I truly do hope that he can find his forever home. My major issue is how poorly Rachel was with me. I did everything I could to provide a good home for this dog & because the foster family said that then didn't experience the some issues as me, I got made to feel like a bad guy & got my feelings kicked down even more when I was already very upset about the fact that I had to surrender this new dog before even speaking to Rachel. I didn't even have the dog for a fill week & she expected me to continue to keep a dog that kept nipping at me & who was getting worse with it just blows my mind. What if the dog ended...

10/10 do not recommend We had received a pre approval via Email on Thursday May 30th in regards to a pup that we were interested in. In the Email it was stated that they encourage us to be at sat June 1st adoption event as the pup we were interested in would be there and there was no time prior for an interview. After driving an hour and a half to meet said Pup we were given the sad news that she was unable to attend the event; which we understood. We also understood that in order to adopt a dog we would need all family members in attendance for interviewing which I admit I overlooked in the email but with that said the pup wasn’t there anyway and we could have scheduled a time the same day even for a meet and greet with all of us since we had driven so far we asked if we could meet some of the pups at the event ended up falling in love with a pup after we met her we then approached the volunteers at the table and immediately felt disregarded since we didn’t have our whole family the only thing she said was you cant take her today; we understood this from the beginning we then asked what our next steps were to adopt her as we really loved this pup; we were told to keep an eye out for an Email so we waited and then scheduled a phone interview with a specialist. Fast forward a few days and we receive an email that the pup has seemingly grew in popularity and there were many families interested in her. Its safe to say that We feel as though she should have been held for us based on our full interest in her on Saturday. Had we had the other 2 family members with us we could have brought her home then. Ultimately the organization picked a different family to adopt the pup we already met and fell in love with and didn't even give us a chance I don’t understand why she was even available to other families after we confirmed interest when we drove over an hour and half to see a puppy that your company said was going to be there but was not. We were nothing but compliant with their rules and regulations, staff was very rude and disregarding us right from the beginning. This whole experience has been disheartening. This has been nothing short of a nightmare we have to break this news to our 10 year old daughter that the puppy she fell in love with is actually not going to be her pup after she'd been given false hope from the...

My family and I adopted a 9 month old from them. We were told the dog was good with children which was not fully accurate and I'll explain why. I have 2 small children. We were new to being dog owners. The adoption was a quick process. The first day with the dog was fine however over the next couple of days we noticed that the dog would act a particular way towards my children which led to my children being afraid of her. My family did not feel safe so we decided to return the dog to the foster parents. We found out that the dog was good with children from the foster parents however, the dog interacted with children who lived in the area and not in the foster home. I felt we were mislead. We had the dog for less than a week and decided for the best interest and safety of my children that we return her to the foster parents as we were not the right fit. This occurred in early March of this year. The foster parents responded better than Dog Star which was shocking. We were told by the foster parents that someone would call me from Dog Star. No one ever called me at all. When asking for a refund, it took a them over 2 weeks to inform me that i needed to email their president. I emailed their president on June 1st and sent another email last week.Tonight i finally got a response and I was told that I would not get a refund due to the contract and not having her for the 2 week period. Then their president had the audacity to inform me that the same dog was adopted by another family and there were no issues reported. While that is good news, it was no longer my concern and shows that my childrens safety does not matter to them. My wife and I support the adoption of pets but we would never do business with Dog Star as some of their values and policies are questionable. We understand that it takes time for pet and family to adjust however if it doesnt feel like the right fit then its not...