AutoZone Auto Parts — Local services in Bossier City

I came back to this store because the young man yesterday was nice enough to assist me. I gave this store 1 star today because no one acknowledged me when I came in. There were 3 employees. One manager and two staff. Three other people came in and were addressed with “Hello” “How can we help you?” I guess I was wearing my mask so they did not wish to speak to me. But hey! None of them had their masks on. Since the young man that helped me yesterday, I decided to still buy something. The other part I was looking for was not available and I was told to check back in a few days because they have to unload their truck. I decided to just go to OReilly. I’m so glad they are opening a store in Haughton next to Becky Ann’s. Now they will have 2 stores in between Autozone and I can go to either one to my convenience. Needless to say, I did go to OReilly and the manager Billy addressed me as soon as I walked in, the 2 other staff even though they were assisting customers they still said hi. I will not be returning to this Autozone or any other ones in the area. They have lost my business due to their lack of customer service. In times like this with everyone buying online due to Covid, how can a business afford to lose any sales..? I...

My family and I want to commend and thank the awesome employees at this AutoZone. Special appreciation goes to Mr. Kevin Roberts the Store Manager for going above and beyond the call of duty and doing something that is not the norm just to help a guy on the other end of the phone that he had never met or spoken to before. If not for his actions yesterday evening I most likely would not have made it home to my family last night. I don’t normally think of people as hero’s like I did when I was a kid but Mr. Kevin you are considered a hero in my book now. I’ve never been to the store but I can guarantee I will be stopping in for a visit when I am in the area again. Stop in next time you need a part for your car and ask for Mr. Kevin, shake his hand and you are shaking the...

I had the opportunity to visit this location on two separate occasions for entirely different issues, and on both visits, Mr. Keith Caldwell provided exceptional assistance. Each time, he went above and beyond to resolve my concerns with efficiency, professionalism, and a level of service that truly stands out. I would also like to recognize Mr. Scott, his manager, for fostering such a knowledgeable and customer-focused environment. Their commitment to excellence and genuine care for customers reflect the highest standards of customer service. AutoZone is truly fortunate to have both Mr. Caldwell and Mr. Scott as part of its team. They exemplify what it means to deliver a consistently outstanding...