Sahira Jewelry Design — Local services in Boynton Beach

I purchased two items from Sahira, for my daughter, for Christmas. More specifically I purchased the Kaye Link Ring and the Brooke Dangle Earrings. The items arrived on time and nicely packaged. The ring the was very nice. The Brooke Dangle Earrings, however, were defective. The post on the one earing did not work and would fall right out. The earrings were also poorly designed. The bar at the top of the earring does not lay flat against the earlobe, because the post is not properly centered on the back and the weight of the hanging portion of the earring causes the bar to pull away from the earlobe creating a hazard, as anything can easily catch on it and pull it completely out. I contacted customer service via email the day after Christmas and was told to send photos, which I did, and that someone would get back to me soon. A week went by and no one called or emailed me back. So, I contacted them again and explained the situation. I wanted them to allow me to return the earrings at no cost to me because they were defective and could not be worn. The customer service people were rude and basically did not believe my reason for wanting to return the earrings. Again, they said that someone would get back to me after reviewing the pictures. I explained to them that a picture could not convey the defective post nor the problem with the earring not sitting properly on the earlobe. Today, I received an email saying that there was nothing wrong with the earring and that I would have to pay to have it shipped back to the company. I informed them that this would be my first and last purchase with Sahira. Do yourself a a favor and patronize a company that actually takes care of their customers. These people are rude and the jewelry is expensive...

The WORST customer service and online ordering experience ever. I ordered nearly $300 worth of jewelry from this company. I was hopeful about their service because, as soon as they processed the order and accepted my money, they sent a shipping confirmation shortly after that the order was on its way. Unfortunately, as soon as I opened the package, I found that some of the pieces were defective. Only hours after receiving my order, I began trying to contact customer service. I emailed them twice, tried messaging them on Facebook, I have tried the phone numbers listed for them, left messages on voicemail, etc. They refuse to reply to messages or to return phone calls I have made. I should have looked at the reviews before I ordered as it seems others are experiencing the same issue with this business. I believe they are scamming their customers. They also state that they will not issue refunds, will only offer store credit, and customers must pay for return shipping. The problem is why should customers who receive defective items pay for the return shipping and then want to order from a business who might send more defective jewelry and avoid ANY contact with their customers? I definitely plan on taking further action and will start by reporting them to the Better Business Bureau. Wish I could leave no stars for...

After four weeks of dealing with this company, I’ve given up and will pay the shipping to have my original order re-shipped. Their checkout system would not take my street as “Trace,” instead forcing it as “Terrace.” I had to override it three times. When it finally went through, it dropped my street number so the post office couldn’t deliver it. I contacted Sahira when tracking incorrectly said it was delivered. They contacted the post office and the next thing I hear is that it’s being sent back to them. The post office is 2 miles from my house. If I’d known it was there, I could have managed it. So I wait for two weeks and decide in the meantime I’d rather cancel the order and get a refund. I’d mentioned this on one of the phone calls I’d had with the poor rep who was trying to handle this. She never told me what I learned when the package finally made it back to Sahira and I asked for the refund. Sahira has a no-refund policy period … even for unboxed jewelry. My choices were a store credit for a company I really want to be done with, or to pay to have it shipped again. I begrudgingly chose the latter. What a mess....