Staples — Local services in Boynton Beach

Let me begin by saying that I have been a long time, loyal Staples customer. So, when I needed to purchase a new printer, on August 30th, 2024, I went directly to my local Staples, located at 1540 SW 8th Steet, Boynton Beach, Florida. There I a purchased a Brother HL-L2405W printer (transaction number 79420). I just needed a basic printer. The printer worked well until two weeks ago. The problem began when the printer went to print it would set off the circuit breaker, which in turn turned the electricity off in my “office.” This happened a few times, so I decided to unplug it from the surge protector and plugged the printer directly into the wall. The same thing happened two more times. I now moved the power cord to a different location in the room with the same results. Finally, on November 4th, 2024, I called the Staples store where I purchased the printer. I was told to bring the printer in, and it would be exchanged. I went to the store on Wednesday, November 6th, printer in hand, ready to exchange. I was told by the manager that he would not take the printer back, because it was past the 14-day return period. I explained that I was told to bring it in and the manager again refused to take the printer back. He told me that he would give me store credit of $48 and I could use it towards a new printer. He also told me I should have purchased an extended warranty. More money for Staples. So, if I got this right, I purchased a printer, and after the 14-day return policy expires, Staples has no responsibility for the product that I paid for, and they received the funds. I went home disappointed and called Corporate. Surprisingly enough that is their policy. Staples assumes no responsibility after the 14-day refund period. To make a long story short, I called the manufacturer and spoke to a tech. It turns out that this model requires a firmware update, which the Brother Rep walked me through. My issue here is that Staples could have easily exchanged the printer. After all they got paid for it and could easily have exchanged the printer. By using the 14-day return policy as their reason shows that they do stand behind what they sell. In case you are wondering, I checked on other places where you can buy printers, and no one told me that they would have refused my request to exchange the printer. Bottomline, I will never walk into a...

I also had a bad experience at this staples. I went in to buy a universal laptop power supply. ...as I was cashing out I noticed the unit they pointed me too was 65w and my laptop said it required 90w. I mentioned this to the clerk she said oh no this his one will work they're all the same. But IF IT DOESN'T WORK BRING IT BACK WE'LL GIVE YOU A REFUND...... Thus begins my 45 minute return process. I bring it back to the store to the same cashier less than an hour later...she says the receipt is not coming up in the system and has to get a manager The manager says yep....that receipt # is not coming up in our system....mind you I HAVE the receipt in my hand....the cashier tells him she remembered me...he still said your receipt # is not coming up in our system so I'm going to have to check with corporate you can give me your phone number and I'll call you when I find anything out. ..... I said I'd rather just have my refund since I have my receipt AND the cashier remembers me. He said I have to call corporate and disappeared into the office for 25 minutes. When he came back he questions the cashier for 5 minutes about it for some reason. He grudgingly gives me my $49.00 back and basically tosses the receipt at me and says have a nice day..... But wait...there's more. Halfway to my truck I hear. "Sir I need that receipt back for my paperwork... I jokingly said to bad I keeping it because you kept me here 45 minutes and were rude to me.....he takes two big steps towards me and pretty much scream it again. I threw the receipt at him and informed him that staples will never get anymore business from Palm Beach Grill Repair or any one I know.

Meanwhile....you sold me the wrong part....I recited the last words the cashier said to me...IF IT DOESN'T WORK YOU CAN BRING IT BACK. .... At this the mgr goes to the office for...

Not really 3 stars - upon walking in 2-3 staff members behind counter were too busy (Talking with each other) to greet a customer...and then when I asked for help with pen refills for Cross and Montblanc I was surprised when one of them just pointed in the general direction of the location of my product. the staff member came to direct me to the product, however he was unable to locate the products needed. He did state that Cross product is no longer available just generic refills but he could ot identify the correct refill. Oh well. I previously used this location as it is conveniently located next to Home Depot. I came to store hoping to support local business but was not able to leave with any...