Shore Tech Repairs — Local services in Branch Township

I contacted Shore Tech Repairs for an HDMI port replacement on an Xbox Series X. I was quoted and told to bring it in. I was told installation would take 1 1/2 to 2 hours and that they would also clean out the console of any dust/dirt while it was open + 1 yr warranty on the repair too. I live pretty far away but the reviews and response promptness for Shore Tech Repairs were great so my boyfriend and I made the trip. We arrived little late in the day and was made aware he was already repairing another console when I checked it in. We waited around the area (visited the nearby mall/shops) since we lived far away and called around 3 hrs later to get the status. I was told the console wasn't done but would be done early tomorrow. I was a little disappointed but understood things don't always work out on time. When letting them know our situation, he offered a discount to come back the next day. It was really appreciated. Coming back the next day, he let us know he accidentally factory reset the console during testing the fix and apologized. He offered the repair for free which was definitely not expected but, once again, greatly appreciated. A+ customer service and extremely understanding and kind. Will definitely come back for all my electronic...

Honestly, if I could rate with zero reviews I would. I got my laptop fixed and he charged me with a reasonable price. My laptop ended up breaking three days after from me gently moving it and he tried to charge me more money for the repair when I told him that it was improperly installed. He knew it was improperly installed. I came to this place thinking that the store would be filled with nice understanding people but the repair man doesn’t even seem passionate about what he does. I think that you should take your device to someone who values good customer service and will repair your device the right way so that you do not...

Awesome communication! When you look up the definition of customer satisfaction this is what you get. Quick turn around, great attention to detail, fast response time, and outstanding prices. Paid 1/4 of the price for what Apple would charge and had my device back in 1 hour. Great work here and they earned a customer for future...