Palermo Pizza and Restaurant — Restaurant in Branch Township

I have been coming to this restaurant for over a year now, at first I thought the treatment I was receiving was in my head but today on my monthly visit to the area I was made totally aware! This is a seat yourself restaurant so I sat in my normal spot by the windows and not one server came over to me and my fiancé to even give us menus for about 7 minutes. Mind you this is and early Saturday afternoon they are not busy at all.( but they were standing at the post talking their heads off very unprofessional) then a lady walks up and places two menus on the table and says Your server will be with you shortly . We waited another 10 minutes then finally waved down a server and asked if we could please have some water while we wait for our proper server. So 5 minutes ( mind you the other server never gave us the water ) our actual server comes over smiling and says how are you today, I actually told her how unpleasant the experience was and then said I would be leaving . I asked for the manager at the front and spoke with a pleasant young man and explained that every time I have come to the place I have been treated poorly by the servers and I asked why? No answer for that but another man apologized and said next time they would do better. The point is I am a black woman, and every single time I have visited this place ( no matter if I was alone or with company) I have been treated poorly by the wait staff. I’m not sure why but if you get the point WE are...

First time at Palermo Pizza and Restaurant, Pottsville, PA; compliments of my fellow foodie, and great friend, Bill C.! Bill, you introduced me to another winner! I can always trust his recommendation of great Italian Fare. The Main attraction was the Pizza selection with so many great looking possibilities that I had to go over it three times before making my choice (Cheesesteak pizza); each selection was beautiful to see and totally tantalizing. It lived up to my expectation based on sight and bouquet. Bill had a slice of Bacon Ranch as well as one of the best looking Buffalo Chicken slices I have ever seen. I will definitely be trying that one when I return, and I definitely will be returning! Now let’s talk staff. Margi (Hostess) and Amanda (Server) were awesome, super helpful and friendly. Ladies, thank you for convincing me to try the best Garlic Knots in the world (they were incredibly delicious) which they were!! Please check out my photos for an eyeful of picturesque flavors. Now, let me say say, THANK YOU to the awesome gentleman that found my wallet, which I dropped in the men’s room, returning it full and intact to the cashier who then returned it to me! I’m forever grateful! Overall, a true Five Star dining experience, in every category. Oh yeah, the prices were unbelievably reasonable (surprisingly low for the portions and size! We both ate our fill for a combined total of...

I've worked in the food and beverage industry for Forty years. Heard good things about this place. When I first entered I stood there for ten minutes and no one acknowledged my presence even though they kept walking past me. When I was seated the waitress came and took my order. I asked what was best, stuffed shells, manicotti, or Lasagna and she replied the shells. When my dinner arrived I waited for her to check back. I asked her where my stuffed shells were and she said that it was the baked shells. I told her that I ordered the stuffed shells and she disagreed constantly; what she did not realize is that I have never ordered baked shells and personally never heard of baked shells; so how could I ever order something I never ate or ever heard of. I think it is a special thing that a waitress can insist you said something and then not offer to replace it. To rip this off the shells were over cooked, dry, lacked flavor, etc. Finally when I asked where the soup I had to go was the waitress told me to ask for it at the register; so this is what I have to say.....poor service and lousy food. From the reviews this place is probably pretty good, however, after owning an Italian Restaurant, and being in the food and beverage industry for four decades my experience is not something someone...