Utah ATV Rentals - Brian Head — Local services in Brian Head

After a busy week I can understand wanting to sit down on Sunday afternoon, drink beer and watch football. On this Sunday I chose to break the mold and rent a side by side ATV from Brian head Outdoor Adventures. I have been living in Utah for some time now and it never ceases to amaze me how around every new corner there is something amazing before me. Today’s experience ranks way toward the top as far as incredible fun and awe-inspiring Beauty. Nestled along Cedar Breaks National Monument is the ski town and little hamlet of Brian head, Utah. Located in a place surrounded by national parks and monuments this little treasure is home to Brian head Outdoor adventures. The trip was amazing from start to finish. Rolane, the owner of Brian head Outdoor Adventures, was thorough and detailed in his pre-trip instructions and preparations. He presented himself in an engaging way that helped us remember important details that came in handy as the weather changed. It was bitterly cold and to be frank, it was Rolane who saved the day. At his insistence he sent us out with not only blankets but heavier gloves and warm jackets. Most companies today will simply push you out the door as fast as they can, presumably to count their money. Poor customer service seems to prevail in this outsourced, automated and frustrating world. What a wonderful surprise to encounter a staff and proprietor that not only provides an exemplary Polaris side-by-side but something a little more important, the thoughtful and empathetic human element. I feel compelled to tell you about but one of the many impressive demonstrations of customer service I encountered at Brianhead Outdoor Adventures. I want to tell you about their dedication to safety. On this bitterly cold afternoon the high-quality helmet and goggles kept us warm. Detailed instructions on how to get to every beautiful vista kept us from getting lost. I have been riding ATVs my whole life but the short instructional video they played before the ride taught even me a thing or two. The very astute level of cleanliness and obvious maintenance of the machines further increased my confidence that this little hotrod would get us home safe. To top it all off we where provided an emergency response beacon that would notify every emergency responder in the area if we needed help fast. Providing this extraordinary level of safety and security is a testament to Brianhead Outdoor Adventure’s dedication to its customers. I booked and payed online so the little rocket they gave me was ready to go when I arrived. Let’s face it, saving time is important to all of us. If you are willing to sacrifice the game in order to experience something you will never forget I encourage you to reach out to Rolane and Stacy. They can give you and a friend, a lightweight powerful V-Twin driven 900cc Polaris Razor at an affordable price. My portion of the bill came out to be slightly less than 30.00 an hour and we had room for two more guys too! Had I purchased a longer package my price would have dropped even more. Worth every single solitary cent… I mean how do you put a price on such an amazing experience. I even read that there are other Polaris tours in other cool locations. I emphatically endorse this little family business and encourage you to plan a trip to this quaint little mountain sanctuary where fun is the top priority and excellence in customer care is a refreshing breath...

I just want to share my thoughts and sentiments. Today was really frustrating and traumatizing experience as me and my boyfriend ended up paying an extra amount of $800! We rented for two hours polaris atv; went on the assigned trails, fun and came back safe and sound. We turnover the equipment in a timely manner and the staff named Christopher did the inspection. He spotted some scratches on the passenger door side. He allegedly said that we crashed the atv. We never had an accident, crashing or tipping. The scratches would definitely caused by the rocks and we take accountability for it. We wouldn't feel bitter or upset paying a huge amount if we really did crashed. If we did there must be damages like dents, missing parts, engine failure and whatnot. My boyfriend don't want to prolong the issues as he was the one who acknowledged and signed the rent. We just don't expect how pricy scratches can be. The company didn't provide anything like breakdown for the damage costing us $800. We just paid the whole amount and left out of frustration. To make this whole experience unforgettable I hope future renters would take a careful read of the contract prior signing, ask any non disclosures and take a pictures every inch of the device before you go. We basically ended up paying $1,000+ totaled for a two hour adventure. It was a bittersweet experience and definitely not going back to this company. If our friends wants to do the same adventure we will never recommend this...

Our family rented two ATV's from Brian Head Outdoor Adventures recently. We signed waivers, were told the rules, watched a video and were on our way; we had a great time and really enjoyed the trail however, we ended up with a flat tire on our way back, about 3-5 miles from the store and had to call for assistance because the repair kit and pump that were provided didn't work. Two employees showed up a few minutes later and were also unsuccessful at inflating the tire and so the ATV had to be towed back to the shop BUT, their truck broke down and we ended up using our own truck to tow the trailer and ATV back. When the owner came to look at the unit and tire, he never once spoke to us. We proceeded to check out but there was an additional charge of $260 for the tire plus a $250 pick-up fee. At no point during the initial process were we told about these fees/fines. I reasoned with the owner that it wasn't fair to charge us with the pick up because we ended up rescuing their employees and the ATV and we agreed to split the cost of the replacement tire. Here we are, two weeks later and my credit card shows ALL the charges which is not what we had agreed to and shook on. I found the owner to be rude and confrontational and now, dishonest. Consider renting from Thunder Mountain...