From the initial consultation to final delivery Paul Downs exceeded expectations on every level. After providing just photographs of our boardroom a few days in advance, we first met with Nate to find him already prepared with a gorgeous 3D rendering of the room accurate down to the location of every light fixture and wall socket. In the virtual room he was able to preview several table types and make expert recommendations for the space tailored to our needs and budget, and the price quoted made the 100% custom table a fantastic value. Once our order was placed the project management team immediately took over with excellent communication and dynamic assistance designed to get our table shipped incredibly fast with everything needed to build it including custom full color instructions. The table went together in an amazingly easy and thoughtful way by untrained staff requiring no special skills or tools. Ultimately the whole project was executed perfectly with results our executives loved while being under budget and weeks ahead of schedule. To top it all off we got a personal thank you from Paul Downs himself. I cannot recommend this company highly enough. They harken back to a time where high-quality furniture was made in America for Americans and there was no level of service or value that was too high... a rarity for any company these days. Thank...
Read moreWe needed a large, custom conference table for our Executive Conference room. We decided to go with Paul Downs and are elated with the results. From the moment of conception, we were given our own representative to guide us through the entire process. Carolina went above and beyond with every single question/request. To say she made things effortless would be an understatement.
I have dealt with a multitude of outside vendors for everything from furniture, to design, to construction and more. Never have I dealt with a vendor that was as thorough and thoughtful as Paul Downs. Their outstanding service didn't stop at the design and build phase. During the installation, I watched as their team meticulously scrutinized every aspect of the table as they were assembling it. Their strive for excellence is obvious.
Later on, I had to go back to Carolina for some minor adjustments and once again, she was absolutely fantastic. Extremely fast to respond and always able to come up with a solution for any and all issues related to their furniture. I couldn't be happier. Truly an impressive group of...
Read moreWe have received and setup our new table thanks to Paul Downs, and it is fantastic. Not only does the table look great, but the entire process was seamless. The staff was very communicative, kept us up to date on the progress, they were great to work with.
Second Review for Second Table and Excellent Service: This is our second time using Paul Downs for a custom conference table and once again they delivered tremendously. They were ahead of schedule, and were communicative throughout the entire process. They sent us progress pictures and were incredibly friendly and helpful. We were able to setup our new table with ease thanks to their guide, and the quality and look of this table is amazing. I will continue to use them any time the need for a custom table comes up because through and through the process and end...
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