All Brand Appliance Parts — Local services in Norristown

I came into the store looking for a part for my microwave. I brought the small part into the store with me. The guy at the counter acted like I was inconveniencing and bothering him for coming into the store at all. He Treated me like dirt and would not even look at the part I brought with me all because I did not know the part number he would not even try to help me. I ended up leaving after he just ignored me and acted like I wasn’t even standing there as he typed on the computer. I thought he was typing to try to help me find this small part but he was just doing something completely new on the computer and acting like I was not even there. I would NEVER give them my business. Horrible customer service. From other reviews it sounds like if you do not know the exact part number and model number they are not willing to even try to help you. You are better off looking online instead of supporting this place and being embarrassed and treated like you are...

The folks over at All Brand in Norristown are simply awesome!! I had an issue with my dryer not heating up. I came to them after not being able to find the fuse that I thought I needed anywhere. They had the fuse I needed and when that ended up not being the problem, they offered to check all of my fuses, free of charge. Fuses were good. So they suggested that it was probably my igniter. I purchased the igniter on Christmas Eve, I it took it home...and I broke it! I came back the day following Christmas and they sold me another at a discount price out of their kindness since I screwed up the first time. They are great!! I’ll always go to them when I have issues with my home appliances. Thanks All Brand...

I called, got good service, and they offered to order the part for me. Fantastic. I went to the store, the first guy I talked to seemed like I was bothering him. That was annoying because I actually brought the gas range cover with me, and because I didn't know the make and model of it, I was annoying him. The second guy I talked to was friendly, couldn't help me, but was nice. Both parts I was looking for, 1 from a gas range and 1 from a portable air conditioner, both had to be ordered, but the prices were competitive. So, friendly customer service was the downfall, considering I can order off of Amazon but try to support local businesses that want...