Valvoline Instant Oil Change — Local services in Bristol Township

This is a long review, but if you don't want to get screwed over then please read. They are all incompetent here and please do not go here unless you want to get ripped off. I took my car in to get an oil change and I got my transmission fluid flushed and replaced. My car started leaking and leaving spots in my garage. I took it back to Valvoline three times, and the mechanics blamed it on 3 different things each time. After they checked it the third time I noticed it was still leaking. After being fed up with their BS I took it to a dealership and they diagnosed it right away. They said Valvoline overfilled the transmission fluid and that is why it was leaking. I contacted Customer Care and advised Valvoline of the issue and they started a claim for me to get my money back (since I had to pay the dealership to fix it since Valvoline couldn't). Days later I get a call from the manager stating that she is denying my claim since they couldn't investigate the leak. I brought the vehicle back 3 times, they had plenty of chances to investigate! Well, it turns out that this manager is the one who did the transmission fluid flush and she didn't want to own up to her mistake! I tried to escalate things and go above her head since she refused to do the right thing. Her boss, the area manager, was supposed to call me and come up with a solution, but I never got...

Had oil, transmission fluid, rear differential fluid, and coolant fluid changed on a Ford e450 box truck. I had my check engine light come on twice after visiting here. The first time was due to engine running lean because they didn't put air filter in correctly. That was an easy fix.

The second time my check engine light came on was for transmission issues of fluid getting too hot. Found out valvoline doesn't change the transmission filter, just fluid swap. Had to go to a mechanic and pay several hundred dollars to drop the transmission pan, replace the transmission filter and new fluid. I thought i was doing good by having my fluids changed, but unfortunately, it cost me more having to go mechanic to fix the issue. No more check lights since the mechanic fixed it. I never had any issues with the truck prior to valvoline...

I stopped in for an oil change because their banner declared “Half off- today only”. This oil change business did not have European oil for my Jeep. Unfortunately that also leaves out half a dozen other car brands in the country. Manager, Jesus, suggested that I drive to o’Reileys and bring back oil to their shop. I wasn’t going to do that so I asked when he could have the proper oil in stock and he said they won’t order again until February. I asked for a “rain check” on the half price offer and Jesus would not commit to that because of the owner. I asked for the owners card and they claimed they didn’t have any information. It was all just silly and laughable at that point. Hopefully they change their business model around and prepare to actually provide oil changes at their brand new oil...