Kohl's — Local services in Brookfield

Scott the Manager needs to be demoted or retrained on customer service I am a new shopper to Kohl's so I don't know how the rewards or how kohl's cash work I spent 347.00 that night plus opened a Kohl's credit card after I payed for my Items it with a different card I was told by the Manager Steve that I could have 35% off my next trip and to come back on Monday April 5th to pick up my other Items that (Steve) was holding for me which was all name brand shoes and I could use the Kohl's cash I received from the 347.00 purchase I made plus get 35% off my next trip so that is what I did came to the store on Monday to pick my Items up that was put on hold only to have to deal with Scott who don't know how to speak to a customer he was very short didn't want to hear what I had to say the cashier at check said she had to get the Manager approval to give me the 35% off that is how Scott got involved first he said no I'm not doing that then when I tried to tell him that Steve said that I could have it off and he wrote it on my credit card paper he gave me he took out his phone to text Steve and I was still talking to him and he put his phone up and said can text him with a ATTITUDE I knew then he was mad so I stood there waiting for him to get a response after the response he walk over and just took a picture of the paper I had laying on the counter next to me that had the 35% off next trip that Steve wrote and walked away he didn't say anything to me so I was still waiting on a response after all of that he comes back with a bigger ATTITUDE and said Steve said he never said that but I'll give it to you I said is this his hand writing he said I said I will give it to you then Scott got even more mad cause he had to take the 35% off each Item never speaking to me again no have a nice evening or anything and it sad that this type of behavior was seen by 2 of his workers that work under his supervision and was on store camera I left that store very upset not happy with what just happened a shopping trip that should have been 15min ended up being almost an hour 😢 I will never shop this store again NEVER want to look at Scott evil face again SHAME on you Scott...

This review is due to a single experience that we had shopping at this location today, and I felt like I needed to write it to warn any other parents who might be shopping at this location with their children. We took our kids in to see Santa today, and afterwards we needed to pick up a few items. While we were near the children’s section, an employee came up to us and our 2-1/2 year old daughter, and commented about the robots we were standing by. She asked our daughter if she liked the robots, and then said “Let me see if I can try and get you one.” My husband and I thought this was odd, but maybe they were doing some sort of giveaway drawing or something you had to sign up for, so we didn’t say anything, and then our daughter didn’t respond, so then the employee asked our daughter, “do you like Frozen?”, which of course our daughter loves, and then the employee said, “do you want a doll? Let me show you these over here” and proceeded to take us to a nearby Frozen doll display area. My husband and I looked at each other wondering if they were giving away free dolls or something? She then kneeled down next to our daughter, showing her the different Elsa and Anna dolls, asking which one she wanted. Mind you, these were not free dolls, nor were they cheap. My daughter chose one of the Anna dolls and the employee smiled and quickly walked away, leaving us with a daughter who on a normal day would have been extremely excited expecting that she now owned this doll and was going to be taking it home. Luckily for us, we had just visited Santa, and she was excited over the free Play-Doh she had received from him, and we were able to distract her with that and put the doll back on the shelf. We were so shocked and couldn’t believe it had actually happened, as it all happened fairly quickly, and didn’t catch the employee’s name. Some parents may not be able to afford random expensive toys for their children while out running errands, and employees tricking kids into wanting something as if it were free and then walking away made me sick to my stomach. It is a screwed up thing to...

Today I entered the store, excited and hopeful of finding some great deals as I had seen specific items online. I even planned my trip accordingly for time efficiency . I should've turned and left as I walked towards the entrance and saw several shoppers leaving the store empty-handed. Now, I realize that with a sale of this type you're not going to find every single thing you want- it changes constantly, however, there were no inventory issues online, these items were available for at store pick up thus I felt there would be no question. This is during their highly promoted 80% off sale. Typically I look forward to seeing at least a few items that are discounted to add to my wardrobe. Today I had a specific need for an upcoming event. Full disclosure I do not shop in store frequently, and I do realize retail stores change their layout. However I almost feel today they change their layout in such a way to ensure shoppers could not find the deals. And I realize he's anality takes part in this, but it really felt kind of empty Clearance racks, were few and far between. And literally nothing I saw online was on the rack in the store. As I was shopping, doing my best to find something that was not bright green or bright yellow, or meant for a cruise, I witnessed excited shoppers entering the store with carts waiting to fill them with great bargains as had been promoted. I literally saw people scouring the store, trying to find anything that they wanted to buy that had been promoted digitally, through E blast, etc. I wanted to turn and say to them they're making it pretty difficult to find anything? What used to be women's was now girls, where I expected to see clearance dresses there were absolutely none I mean zero I don't know where They are hiding the sale items that they're showing on the website, but they definitely are not on the rack Do...