FirstBank — Local services in Broomfield

Tthe branch of bank in Colorado give high best lever of costumer service they are really very friendly and always try to give best service and my experience with them prove that always , I had paper which I should finished out of the bank then bring to the bank to notary it ,and I have hard time to find someone help me for few days even that was not their job on the bank to help me to fill those information , bit one guy name Collin Dyk and other lady I just forgot her name and I'm sorry did not mention her name she with Collin did their best to help me ,Collin good personality person smile and most you thin he tried to help costumer other employees too plus their manager she is nice lady and Collin did call inorder he be able finished my paper and it took him almost 1 houre to finished his call inorder finished my paperwork completely . I'm appreciated 😊 really your help .and other guy as well I recommended any person have bank issue headed to there it's my favourite bank in all Colorado .thank you so much guys make my...

DO NOT USE FIRSTBANK!!! Was just married and had to change checking/savings accounts. We both had FirstBank prior. Instead of doing what we asked they cancelled our debit cards and put a "Hold Card" order on them (what they do for stolen cards). I was at a sporting goods store when not only was my card rejected but security had to get involved and card was confiscated. Very embarrassing moment in front of huge line of people. I managed to explain myself and get the card back. Tried it at an actual FistBank ATM to see if it was a one time thing. ATM confiscated my card and bank was closed at the time. I have zero access to funds and customer service said this morning they would retrieve my card and to call when this branch opens. Still have not received call and still have zero access to funds! Horrible customer service!

ATM is...

Sadly, doing another review on a location that has gone down hill. Pre covid they had coffee and a courtesy phone. Now you can't even wait for an RTD ride. Figured it would be easier for the Flex Ride to find me at the First Bank. Wife had an account with them, but we closed it cuz of poor customer service at another branch. Pre Covid this was a decent branch. Had to edit it down to one star cuz I told the gal that couldn't let me wait for a buss that I was going to give this business a one star. But gave 2 stars initially cuz pre covid they were a...