Taco Bell — Restaurant in Broomfield

I'm reviewing to praise a specific employee (I'm about 90% sure she said her name is Lisa*). I went by today during what appeared to be a massive lunch rush, and the drive-thru was very backed up and barely moving; Lisa deserves recognition for her professionalism and great attitude during such a stressful situation!

She communicated well while obviously juggling way too many duties (she didn't complain one bit, but the overload was clear to any attentive observer who's ever worked a job). She nailed some delicate balances, managing to stay upbeat without ever coming off as flippant or unserious, and appropriately apologetic for the wait without ever crossing the line into patheticness/awkwardness. As someone whose background is in healthcare, I know how rare and valuable that kind of grace under fire is, and how seldom it's adequately appreciated.

It's apparent from other reviews that this location has a history of staffing issues. That's really a shame, because the staff I've met there have consistently been great people, and the food has been reliably prepared well. It's a busy area with plenty of customers. So it's strange to me that this is such a persistent problem. I don't know anything about TB's corporate or franchising structures (that is to say, I don't know whether it's a franchise owner or corporate office who's responsible for giving this location more support and approving better wages/doing whatever it takes to retain more associates), but clearly someone needs to step it up. Good employees like Lisa have no reason to stick around when the conditions are that stressful, and if you don't keep the good ones like her who make the atmosphere survivable, you'll never sustainably break the understaffing cycle.

I'd say I hope she sticks around a long time since she's great at her job, but honestly I wish better for her (hey sis, if you see this, maybe think about healthcare? you'd still be underappreciated but it'd pay better lol); however, I do hope that, in the short term, some appropriately responsible manager acknowledges her resilience and competency and ensures she is appropriately rewarded. And I don't mean the "couple of coupons for free tacos" type of rewarded.

Thanks for the great service, Lisa! I hope most people are kind to you today, and that you get the appreciation you deserve!

*(My short-term memory is pretty much nonexistent so I've been doubting myself about her name since ten seconds after hearing it lol. But I assume management can confirm who was running drive-thru -- and as far as I could tell, running everything -- at precisely noon...

Had the worst experience I have ever had tonight at this location. Taco Bell has been a place I have always enjoyed, however after tonight that may change. First problem I ordered 4 beefy 5 layer burritos. 2 for me 2 for a friend. When I got home I had only received 2 of the 4 burritos, no big deal it happens. Second problem the 2 burritos I did receive where very poorly rolled, my friend unwrapped one and about half of the burrito plopped out all over his shirt. The second burrito you could clearly see had exploded inside the wrapper. I returned to store to get my two missing burritos and bring the poor wrapping to their attention and request a remake. When I brought it to the attention of the associate at the window she rudely apologized and then proceeded to remake the requested burritos slamming the drive through window in my face. Third Problem when the newly burritos were brought to me I opened the bag to inspect and the very first burrito in the bag had sauce and sour cream coming out of it all over the bag and the wrapper. I brought it to the associates attention and again asked for a remake and was refused. I was told it's edible we just can't remake it. Just because it's edible doesn't mean I want a burrito that's going to pour open all over me. I asked again for the remake and was again rudely refused. Finally got to see the MOD who offered to personally remake the burritos herself. While she went off to remake them another male associate was in the window smirking at me and my friend. This associate was clearly showing how upset they where about our complaints. When the new burritos came back I brought the behavior of both associates to the attention of the MOD she apologized and said she was just filling in. I asked for the name of the General Manager of the store, and the name of the two employees. I was given the name of the General Manager but was refused the name of the employees. The male associate then decided to yell out the window "I am not giving you my **ing name" and the window was slammed in my face. This all occurred on 3.7.2020 at around 10:30 at night. I will be bringing this to the attention of the appropriate people. Some serious retraining needs to happen here. Once I got home from this experience I then noticed the Tacos I had also ordered for my wife where very poorly wrapped. Below are...

I absolutely despise this taco bell. Unless it's breakfast, I'm usually waiting in the drive thru 10 to 20 mins for just a burrito, and 4 out of 5 times, there is something missing. But really, I'm just writing this for one experience I had last week. It's been 6 days and I'm still upset about it and probably won't return. I pulled into the drive thru around 650 at night. The light was out at the drive thru, and I wasn't sure what I wanted, so I decided to back up and go inside. I was greeted by a very nice manager that clearly was just standing around waiting to take inside orders. After about 30 seconds of looking, she spoke up and said it would be about a 10 min wait. No big deal, I've been in food service and I know it's tough. So I ordered a $5 box and an additional burrito, and sat down. There were probably 8 other people sitting in the lobby all waiting for their food, some even complaining to each other about how long they've been waiting. I watched as they only had 2 cooks, the manager just stood at the register waiting for new inside customers (literally no one came in after me except one gal that clearly received the wrong order in the drive thru), and one guy mopping the floor. Point of the story, I waited 34 minutes for $7 worth of food, and of course a grumpy apology from the cook who handed it to me. I was walking out the door to leave without my food when they called out my order. Dont get me wrong, this is not all the employees fault. This is the management's fault. If you can't hire and train people to work your business, get your ass in there yourself and help the few employees you have that value having a job. I'm not going to get into my opinions on the food service industry because I do know how hard most of them truly work, but I doubt I will ever return to this location again, not because of this one occasion, but because it's always a hassle going there, from getting wrong orders to waiting a ridiculous amount of time for 5 bucks worth of food. This was just the last straw. This place needs new...