Walgreens — Local services in Brown Deer

So I just came from urgent care for my 3 year old daughter that’s been having a fever for 5 days now. Mind you I contacted her pcp after two days of no fever relief. The office said it’s probably just a virus and to come in if symptoms worsen. Anyways the urgent care doctor suspected pneumonia and ordered an antibiotic and told me “I would go get that right away”. I went to Walgreens which was literally 5 mins away. I arrive at Walgreens for the lady to already have an attitude and tell me I don’t have insurance which my child has insurance through my employer and state. I proceed to tell her I don’t understand how they always say this when this has been my pharmacy for years now. She continues with her attitude (pretty sure she had an attitude because I came an hour before closing). But not my fault I was in urgent care all that time. Anyways the lady muted the mic and said something to the other pharmacist tech and got back on the mic and said “I just put your insurance in so you gonna have to come back tomorrow in the morning at 9:30”. Customer service sucks and just their whole process. They also have you waiting hours...

Walgreens. I'm rating you 5 for business failure. Is management excited about " Live Mice" on the shelf? One mouse was unalived right at the inside door. This is a pharmacy right? Not a pet store..Why is there debris..boxes, carts, crates, cardboard in every isle? It's dangerous, especially for those with challenges. Why is the white floors grey? There's plenty of cleaning supplies in the store...use them...along with the pest control products. The carpet is growing mold? Why is the checkout counters dirty? Why? Walgreen is to assist in healthier well being...not contributing to health problems. Did you know the employees yell passwords to one another? What about employees on FaceTime while working as people are checking out? Many of us on 60th in Brown Deer have been here over 30 years. We support good corporate citizens. Is this the image you want....Walgreens? We are good neighbors our home look nice we pick the neighborhood. Walgreens get it...

I called to speak to the pharmacy. There were a few people ahead of me, by the time it was my turn they picked up the phone you can hear commotion in the background and then they hung up the phone. I called back again. Had to wait quite a bit of time as well. By the time it was my turn again they just clicked my call. The app doesn’t update me for whatever reason anymore about when my prescription is received and when it is ready, I also do not get phone calls anymore and when my prescription is ready. My last few prescriptions I’ve had very difficult time getting because I was not being informed when it was ready. I used the automated system to check the status of my prescription and it said there was nothing ready so I assumed they hadn’t received my prescription yet. My husband went up to the store and they had it ready for me apparently. Would have been nice to know. Very frustrating! I’ll be switching...