H-E-B — Local services in Brownsville

My home away from home, I get so much help and greetings from the employees it brightens my shopping trip. Where else in town do the employees ask if you need help carrying items to your car? Everywhere else I shop I'm on my own after the transaction. All HEB stores are great but the one on Central Blvd is extra special there's a sweetness there that I love. I want to mention a young man named Josh who works in the front by cashiers, this young man is so nice and helpful and will take time as busy as the store is to make sure you are greeted and taken care of. Also Ms. Martha a cashier who's worked at HEB since it was at the Peter Piper location in the 80's used to greet my parents with the same friendliness she greets me and now my family with. This...

Hello,

I went to pick up a curbside order at the H-E-B on Central Blvd in Brownsville, TX, and witnessed two individuals chasing a small stray dog, almost kicking him. This is animal cruelty. The correct approach would have been to contact the city’s animal services to come and safely pick up the dog. It's shocking to see such behavior, especially from a manager. When I asked the employee who handed me my order, she mentioned it was a regional manager involved. This behavior is unacceptable—chasing a defenseless dog toward a busy street is both dangerous and cruel. As a result, you have lost a customer. This experience left me speechless. Please do better and train your managers on how to handle situations like this with compassion and...

I would like to formally address an incident that occurred during my recent visit to your store. My mother and I encountered a cashier, MARTHA, who was noticeably unprofessional in her interaction with us. Despite having 17 items, which exceeded the 15-item limit, we were met with rudeness rather than understanding. My mother sincerely apologized for the oversight, yet Martha failed to acknowledge her apology, which left us feeling disrespected. As a customer, I believe that we deserve courteous treatment, regardless of the circumstances. I hope you can address this matter to ensure a more positive experience for...