Whataburger — Restaurant in Brownsville

Went with my wife there. We usually good about going here. Today, we got there and no one acknowledged us being right by register.. a guy cashier finally got there and another customer called him and he left again.. the tl told him to come help us so he finally did! He took our order. We asked if we could get some unsweetened iced tea. A lady, don't know if she was part of mgmnt, just said that the tea containers were being washed, so there's no more tea for the day.. No sorry, no compassion and really, that wasn't a good explanation! So my wife and I got another drink.. we ate.. burgers were good, fries ok.. we were both really disappointed because we usually get good service here... I hope this can be fixed.. God bless you...

Went inside to order take out, thought would be faster than Drive - thru. Also, we could make sure orders were correct. BIG mistake. We love Whataburger, but lately it's been bad. My wife and I each placed an order. She ordered a kid's chicken strip meal and a Jr Swiss Mushroom burger. They gave her the order in a bag- burger, chocolate chip cookie, and fries. No strips. Asked for complete order- girl brings out one strip in hand, no bag. What about gravy? She brings gravy out- in hand, no bag yet. Complete mess. My order was ok, till I get home and no grilled onions iny sandwich or my Wife's. Both were Mushroom Swiss burgers. Service was terrible- should be called WhataMess not...

Its been a while sinced I stopped here but couldn't remember why until i saw the reviewi left 2 years ago and still struggling with customer service. So I stopped at this loctaion today when the lady first came up to me she asked if i was the big order. Like really how am i supposed to know. I only ordered 3 meals. Anyways the Grill reciept shows when I ordered my meals which show 9:45a.m. other reciept shows 9:50a.m. when I paid. Then my dash cam shows them bringing my meals till 10:11a.m.. SO THEY TOOK 20-25MINUTES TO BRING ME 3 MEALS. The most a me takes to cook is about 7 minutes. So i expect for them not to take longer than 12-15 minutes if they have...